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I cannot restore purchases on my new phone

New Here ,
Nov 29, 2019

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I have bought a new phone and just finished installing the Lightroom app, but when I try to restore my purchases, it indicates that I do not have any purchases to restore. I have bought 1 wonderlust preset from Alexa Jean Brown through her website. Everything was working great on my other phone. 

 

{Moved from Lightroom Cloud to Lightroom Mobile Forum by Moderator} 

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Presets or profiles, Problem or error

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I cannot restore purchases on my new phone

New Here ,
Nov 29, 2019

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I have bought a new phone and just finished installing the Lightroom app, but when I try to restore my purchases, it indicates that I do not have any purchases to restore. I have bought 1 wonderlust preset from Alexa Jean Brown through her website. Everything was working great on my other phone. 

 

{Moved from Lightroom Cloud to Lightroom Mobile Forum by Moderator} 

TOPICS
Presets or profiles, Problem or error

Views

214

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Nov 29, 2019 0
New Here ,
Dec 01, 2019

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I'm dealing with the same issue!

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Dec 01, 2019 0
greule LATEST
Adobe Employee ,
Dec 02, 2019

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Am I right that you both are using the free-LriOS version without Cloud-Sync access.

If so, you should rather update your new iPhone from a backup instead of installing Lr  newly.  Have you tried to create a backup on you former iphone and restore from the  back-up on you new one? When you just delete Lr Mobile and reinstall you will loose all locally stored data when your account is not connected/synced to the server-side you are in danger of data-loss. - Guido/ Lr Mobile QE

 

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Dec 02, 2019 0