I cant renew my subscription om lightoom app

New Here ,
Mar 13, 2020

Copy link to clipboard

Copied

I am not able to renew my subscription on lightroom. I paid for two months already without being able to use the app! Everytime I press "renew" it gives an error and says to contact helpcenter. 
please help to solve this

TOPICS
Problem or error

Views

120

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

1 Correct Answer

Adobe Employee , Mar 17, 2020
Charlie.D Adobe Employee , Mar 17, 2020
Hi Katdeschat I replied to your separate post, but not can't find it, so I'm following up here. I forwarded your issue to our server team, and they have fixed your account.  You should see your Lighroom Premium subscription working normally now. Thank you, Charlie

Likes

Translate

Translate
Jump to answer Jump to answer
LEGEND ,
Mar 13, 2020

Copy link to clipboard

Copied

This is a user to user community. For some issues it will be necessary to contact Adobe directly. Click the following link and scroll down the page to Individual. Then click “Sign in to contact us” It should be possible to start an on-line chat with Adobe Support.
https://helpx.adobe.com/support.html

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Mar 17, 2020

Copy link to clipboard

Copied

Hi Katdeschat

I replied to your separate post, but not can't find it, so I'm following up here.

I forwarded your issue to our server team, and they have fixed your account.  You should see your Lighroom Premium subscription working normally now.

Thank you,

Charlie

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Apr 14, 2020

Copy link to clipboard

Copied

Hi Kate

If you've experienced over this last weekend, we apologize and believe we have now resolved the issue. Please let us know if you are still not able to access Lightroom Premium service.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more