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Do you have a Photography Plan including cloud storage and can you see your photos at
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Could you please send across diagnostic log and follow below steps to generate the same:
a) Enable the Diagnostic mode i.e. Go to Settings Panel and long press on top left “Lr” icon (this will enable “Send Feedback” button on Settings Panel).
b) Now wait for few seconds.
c) Reopen settings panel and tap on “Send Feedback” button at the end.
d) Within few seconds the sharing sheet will open, send across the logs.