I lost everything after upgrading to Creative Cloud

[ariannapinna]

Hi,

I've been using the Lightroom app for months and I created some presets (lot of work!). Everything was fine, 'till this morning I upgraded to Creative Cloude with a code. I didn't create a new account but used my usual one. When I opened the app, all my photos and presets were gone.

Is it possible to recover at least the presets I lost on my phone?

Thank you

Arianna

[Akash Sharma]

Hi Arianna,

Sorry to hear that your Lightroom app data is no longer available to you after you've upgraded to Creative Cloud. However, I am not sure if I understand the issue correctly.

• Are you also using Lightroom app on your desktop?
• Which version of Lightroom are you using on your Phone?
• Are you using an iPhone or Android phone? (iPhone? see: How to recover Lightroom for mobile (iOS) photos using iTunes File Sharing)

Thanks,

Akash

[ariannapinna]

Hi Akash,

thank you for replying.

No, I don't have Lightroom on my pc. I'm only using it on my iPhone 7. The version is the latest released of the Lightroom CC app.

Thank you,

AP

[Akash Sharma]

Thanks for the heads up.

Are you able to see the synced images and data on Lightroom web here: Photo Editor | Online Photoshop Lightroom ​

~Akash

[ariannapinna]

Hi Akash,

No, nothing is showing on the Online Lightroom. I tried on iTunes as you said and I managed to recover my pictures but presets are in .xmp format. How can I import them back on the Lightroom app?

That you very much.

Ari

[Akash Sharma]

You may refer this article How to install Presets and Profiles in Lightroom ​and let us know if that helps.

~Akash