I paid the premium function and it didn’t unlocked them

New Here ,
Jan 16, 2021 Jan 16, 2021

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 how can I resolve it???

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Adobe Employee ,
Jan 19, 2021 Jan 19, 2021

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Hi Carlotta

I removed one of your images posted here to protect your privacy (because it showed your email ID).

 

Lightroom iOS fails to let you subscribe because you already have a subscription to the 20 GB Photography Plan from adobe.com.  I can sometimes help with iOS subscriptions, however, for help with your 20 GB Photography Plan please contact Adobe Support directly for further assistance.

 

Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option.  If there is some issue or payment problem, Adobe Support should be able to help you.

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New Here ,
Jan 20, 2021 Jan 20, 2021

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Quell'abbonamento è annuale, io non posso avere entrambi ma decidere di non pagarlo più e avere nel frattempo quello da 4.99? Perchè mi ha funzionato fino a qualche giorno fa eppure avevo già l'abbonamento da questa estate e l'ho pagato solo due mesi 

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Adobe Employee ,
Jan 20, 2021 Jan 20, 2021

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Hi Carlotta

Your old 20 GB Photography Plan is canceled but it might still be blocking you from subscribing in the app.  Please contact Adobe Support -- I hope they can help full 100% expire your old plan and unblock you from subscribing on the mobile app.  Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option.  Lete Support know your old plan is blocking you from resubscribing to the $4.99 on Mobile

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