I upgraded to premium in Lightroom CC, yet I still can’t access the premium features. Can someone help?

[#1]

It kicks me back to the upgrade screen but when I click to upgrade, I get a dialogue box stating I’ve already paid.

[#2]

It kicks me back to the upgrade screen but when I click to upgrade, I get a dialogue box stating I’ve already paid.

[#3]

Same here. very frustrating. I’ve not been able to find anything about what to do...so I’m paying for something I’m not getting.

[#4]

Hi Shannon, I've just send you a private message. - Guido/Lr Mobile QE

[#5]

Hi, i got the same problem. Can you please tell me Whats wrong?

[#6]

Could you try the following steps?

- Sign out of the App Store via your iOS settings ->iTunes&App Stores

- Begin your purchase flow within Lr Mobile

- When prompted, tap Use Existing Account and continue the purchase process and confirm at the end.

Let me know your results.

Hope this helps.

Guido/Lr Mobile QE

[#7]

Hi,

It still doesnt work. It just says in the app to ”get premium now” and when i press it it says ”you already have premium, next renewal is the 6th of march”.

Plaease help me, it hasent worked for a week.

Med vänliga hälsningar

Amelie Sjöbring

Fastighetsmäklare

Fastighetsbyrån - Jönköping

036-34 48 80<tel:036-34%2048%2080>

amelie.sjobring@fastighetsbyran.se<mailto:amelie.sjobring@fastighetsbyran.setarget=>

http://www.fastighetsbyran.se/jonkoping

Box 2255, 550 02 Jönköping

Varför inte ringa Sveriges största mäklare?

Från: greule

Skickat: den 9 februari 2018 10:17

Till: Amelie Sjöbring <amelie.sjobring@fastighetsbyran.se>

Ämne: I upgraded to premium in Lightroom CC, yet I still can’t access the premium features. Can someone help?

I upgraded to premium in Lightroom CC, yet I still can’t access the premium features. Can someone help?

created by greule<https://forums.adobe.com/people/greule> in Lightroom CC for mobile & Apple TV - View the full discussion<https://forums.adobe.com/message/10165455#10165455>

[#8]

Hi Amelie,

I have sent you a private message.

Thanks

Deepak

[#9]

When you open up iOS setting ->iTunes&App Store...long tab your Apple ID and choose View Apple ID...is there the Lr Premium subscription listed under the iOS subscription entry. Could you post a screenshot if possible. Thanks in advance, Guido/ Lr Mobile

[#10]

Yes there is

Skickat från min iPhone

12 feb. 2018 kl. 15:59 skrev greule <forums_noreply@adobe.com<mailto:forums_noreply@adobe.com>>:

I upgraded to premium in Lightroom CC, yet I still can’t access the premium features. Can someone help?

created by greule<https://forums.adobe.com/people/greule> in Lightroom CC for mobile & Apple TV - View the full discussion<https://forums.adobe.com/message/10171621#10171621>

[#11]

Hi, I have The same Problem, can you help me Plsss?

[#12]

Hi,
are you experiencing this with the 3.2 version?

thanks,
Ignacio

[#13]

Hi,

Yes it’s the newest update, I have also deleted the app and installed it again, I think the problem is because I had the 30 Days test version and it’s now to end, and if it ask me if I’d like to upgrade to premium, it tells me I have already bought it and I have to try it again(see picture)

Am 05.04.2018 um 14:45 schrieb ibarrien <forums_noreply@adobe.com>:

I upgraded to premium in Lightroom CC, yet I still can’t access the premium features. Can someone help?

created by ibarrien in Lightroom CC for mobile & Apple TV - View the full discussion

Hi,

are you experiencing this with the 3.2 version?

thanks,

Ignacio

If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10294062#10294062 and clicking ‘Correct’ below the answer

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/10294062#10294062

To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"

Start a new discussion in Lightroom CC for mobile & Apple TV by email or at Adobe Community

For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

This email was sent by Adobe Community because you are a registered user.

You may unsubscribe instantly from Adobe Community, or adjust email frequency in your email preferences

[#14]

Could you try to logout of the App Store and back again to see if it helps?

[#15]

It doesn’t help, I also tried it on an other device and it also didn’t work..

Am 06.04.2018 um 16:39 schrieb Ignacio Barrientos <forums_noreply@adobe.com>:

I upgraded to premium in Lightroom CC, yet I still can’t access the premium features. Can someone help?

created by Ignacio Barrientos in Lightroom CC for mobile & Apple TV - View the full discussion

Could you try to logout of the App Store and back again to see if it helps?

If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10297551#10297551 and clicking ‘Correct’ below the answer

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/10297551#10297551

To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"

Start a new discussion in Lightroom CC for mobile & Apple TV by email or at Adobe Community

For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

This email was sent by Adobe Community because you are a registered user.

You may unsubscribe instantly from Adobe Community, or adjust email frequency in your email preferences

[#16]

I also have the same issue v3.2. iPad Pro and iPhone. I have a screen shot of the subscription in my apple account.

please help

[#17]

Hi,

You have to end your test version, then you have to upgrade it on the homepage, with kreditcard/PayPal. It doesn’t work if you buy it from the AppStore.

Am 07.04.2018 um 15:53 schrieb richardl19593205 <forums_noreply@adobe.com>:

I upgraded to premium in Lightroom CC, yet I still can’t access the premium features. Can someone help?

created by richardl19593205 in Lightroom CC for mobile & Apple TV - View the full discussion

I also have the same issue v3.2. iPad Pro and iPhone. I have a screen shot of the subscription in my apple account.

please help

If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10299649#10299649 and clicking ‘Correct’ below the answer

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/10299649#10299649

To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"

Start a new discussion in Lightroom CC for mobile & Apple TV by email or at Adobe Community

For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

This email was sent by Adobe Community because you are a registered user.

You may unsubscribe instantly from Adobe Community, or adjust email frequency in your email preferences