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I upgraded to premium in Lightroom CC, yet I still can’t access the premium features. Can someone help?

New Here ,
Jan 26, 2018

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It kicks me back to the upgrade screen but when I click to upgrade, I get a dialogue box stating I’ve already paid.

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I upgraded to premium in Lightroom CC, yet I still can’t access the premium features. Can someone help?

New Here ,
Jan 26, 2018

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It kicks me back to the upgrade screen but when I click to upgrade, I get a dialogue box stating I’ve already paid.

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Jan 26, 2018 0
New Here ,
Jan 29, 2018

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Same here. very frustrating. I’ve not been able to find anything about what to do...so I’m paying for something I’m not getting.

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Jan 29, 2018 0
Adobe Employee ,
Jan 30, 2018

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Hi Shannon, I've just send you a private message. - Guido/Lr Mobile QE

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Jan 30, 2018 0
New Here ,
Feb 08, 2018

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Hi, i got the same problem. Can you please tell me Whats wrong?

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Feb 08, 2018 0
Adobe Employee ,
Feb 09, 2018

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Could you try the following steps?

- Sign out of the App Store via your iOS settings ->iTunes&App Stores

- Begin your purchase flow within Lr Mobile

- When prompted, tap Use Existing Account and continue the purchase process and confirm at the end.

Let me know your results.

Hope this helps.

Guido/Lr Mobile QE

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Feb 09, 2018 0
New Here ,
Feb 12, 2018

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Hi,

It still doesnt work. It just says in the app to ”get premium now” and when i press it it says ”you already have premium, next renewal is the 6th of march”.

Plaease help me, it hasent worked for a week.

Med vänliga hälsningar

Amelie Sjöbring

Fastighetsmäklare

Fastighetsbyrån - Jönköping

036-34 48 80<tel:036-34%2048%2080>

amelie.sjobring@fastighetsbyran.se<mailto:amelie.sjobring@fastighetsbyran.setarget=>

http://www.fastighetsbyran.se/jonkoping

Box 2255, 550 02 Jönköping

Varför inte ringa Sveriges största mäklare?

Från: greule

Skickat: den 9 februari 2018 10:17

Till: Amelie Sjöbring <amelie.sjobring@fastighetsbyran.se>

Ämne: I upgraded to premium in Lightroom CC, yet I still can’t access the premium features. Can someone help?

I upgraded to premium in Lightroom CC, yet I still can’t access the premium features. Can someone help?

created by greule<https://forums.adobe.com/people/greule> in Lightroom CC for mobile & Apple TV - View the full discussion<https://forums.adobe.com/message/10165455#10165455>

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Feb 12, 2018 0
Adobe Employee ,
Feb 12, 2018

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Hi Amelie,

I have sent you a private message.

Thanks

Deepak

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Feb 12, 2018 0
Adobe Employee ,
Feb 12, 2018

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When you open up iOS setting ->iTunes&App Store...long tab your Apple ID and choose View Apple ID...is there the Lr Premium subscription listed under the iOS subscription entry. Could you post a screenshot if possible. Thanks in advance, Guido/ Lr Mobile

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Feb 12, 2018 0
New Here ,
Feb 12, 2018

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Yes there is

Skickat från min iPhone

12 feb. 2018 kl. 15:59 skrev greule <forums_noreply@adobe.com<mailto:forums_noreply@adobe.com>>:

I upgraded to premium in Lightroom CC, yet I still can’t access the premium features. Can someone help?

created by greule<https://forums.adobe.com/people/greule> in Lightroom CC for mobile & Apple TV - View the full discussion<https://forums.adobe.com/message/10171621#10171621>

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Feb 12, 2018 0
New Here ,
Apr 02, 2018

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Hi, I have The same Problem, can you help me Plsss?

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Apr 02, 2018 0
Adobe Employee ,
Apr 05, 2018

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Hi,
are you experiencing this with the 3.2 version?

thanks,
Ignacio

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Apr 05, 2018 0
New Here ,
Apr 05, 2018

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Hi,

Yes it’s the newest update, I have also deleted the app and installed it again, I think the problem is because I had the 30 Days test version and it’s now to end, and if it ask me if I’d like to upgrade to premium, it tells me I have already bought it and I have to try it again(see picture)

Am 05.04.2018 um 14:45 schrieb ibarrien <forums_noreply@adobe.com>:

I upgraded to premium in Lightroom CC, yet I still can’t access the premium features. Can someone help?

created by ibarrien in Lightroom CC for mobile & Apple TV - View the full discussion

Hi,

are you experiencing this with the 3.2 version?

thanks,

Ignacio

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Apr 05, 2018 0
Adobe Employee ,
Apr 06, 2018

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Could you try to logout of the App Store and back again to see if it helps?

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Apr 06, 2018 0
New Here ,
Apr 06, 2018

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It doesn’t help, I also tried it on an other device and it also didn’t work..

Am 06.04.2018 um 16:39 schrieb Ignacio Barrientos <forums_noreply@adobe.com>:

I upgraded to premium in Lightroom CC, yet I still can’t access the premium features. Can someone help?

created by Ignacio Barrientos in Lightroom CC for mobile & Apple TV - View the full discussion

Could you try to logout of the App Store and back again to see if it helps?

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Apr 06, 2018 0
New Here ,
Apr 07, 2018

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I also have the same issue v3.2. iPad Pro and iPhone. I have a screen shot of the subscription in my apple account.

please help

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Apr 07, 2018 0
taifpott LATEST
New Here ,
Apr 07, 2018

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Hi,

You have to end your test version, then you have to upgrade it on the homepage, with kreditcard/PayPal. It doesn’t work if you buy it from the AppStore.

Am 07.04.2018 um 15:53 schrieb richardl19593205 <forums_noreply@adobe.com>:

I upgraded to premium in Lightroom CC, yet I still can’t access the premium features. Can someone help?

created by richardl19593205 in Lightroom CC for mobile & Apple TV - View the full discussion

I also have the same issue v3.2. iPad Pro and iPhone. I have a screen shot of the subscription in my apple account.

please help

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Apr 07, 2018 0