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I’ve paid for Lightroom CC subscription (and have receipt) but premium functionality is still not available. Have tried restoring purchases, logging out/in etc.

New Here ,
Dec 22, 2017

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I’ve paid for Lightroom CC subscription (and have receipt) but premium functionality is still not available. Have tried restoring purchases, logging out/in etc.

I'm sorry for the inconveniences. Pease let me know in case you still have problems to get access to the premium features. What I've heard from our entitlement service dev is that your accounts should be fixed. -Guido/ Lr Mobile QE

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I’ve paid for Lightroom CC subscription (and have receipt) but premium functionality is still not available. Have tried restoring purchases, logging out/in etc.

New Here ,
Dec 22, 2017

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I’ve paid for Lightroom CC subscription (and have receipt) but premium functionality is still not available. Have tried restoring purchases, logging out/in etc.

I'm sorry for the inconveniences. Pease let me know in case you still have problems to get access to the premium features. What I've heard from our entitlement service dev is that your accounts should be fixed. -Guido/ Lr Mobile QE

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Dec 22, 2017 0
134 Replies 134
New Here ,
Dec 22, 2017

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Same proble here support is no help on this issu.

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Dec 22, 2017 1
Adobe Employee ,
Dec 27, 2017

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Hi ggggg ggd, did I get it right that your Lr premium subscription is listed under ios-seetings->iTunes&App Store when you long tab the apple-id to view the subsciption state? - Guido/ Lr Mobile QE

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Dec 27, 2017 1
New Here ,
Dec 27, 2017

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Hi Greeks I not sure what settings you want me to go to but here is my subscription state for lightroom active premium

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Dec 27, 2017 0
New Here ,
Dec 27, 2017

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Please help. I am having the same issue.

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Dec 27, 2017 0
New Here ,
Dec 29, 2017

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Same here, having the same issue. Please assist us.

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Dec 29, 2017 0
New Here ,
Dec 29, 2017

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Hi, i had the same issue When i subscribed. Just go to your account and hit restore purchases, i then followed through and pressed get premium and it worked for me. Hope this helps.

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Dec 29, 2017 0
New Here ,
Dec 29, 2017

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Hi have gone to restore the purchase, uninstalled the app and try signing out and in still nothing work. As pointed out by the original poster

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Dec 29, 2017 0