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importing photos on mobile app

New Here ,
May 18, 2020

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hi, i am using the lightroom mobile app and it won't let me import any photos or presets. every time i try to import one it doesn't show up on the uploaded picture section. i already deleted the app which deleted all my presets and i can't make new ones because it won't let me import them. does anyone have know how to fix this? 

              

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importing photos on mobile app

New Here ,
May 18, 2020

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hi, i am using the lightroom mobile app and it won't let me import any photos or presets. every time i try to import one it doesn't show up on the uploaded picture section. i already deleted the app which deleted all my presets and i can't make new ones because it won't let me import them. does anyone have know how to fix this? 

              

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Bug, How to

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483

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
May 18, 2020

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I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Lightroom for mobile forum so that proper help can be offered.

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Adobe Employee ,
May 18, 2020

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Hi Victoria

Please check iOS Settings app > Privacy > Files and Folders > Lightroom and see if that button is on.  If you see two settings, try turning both off and then back on -- this should consolidate back to one setting.  Does this help?

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Adobe Employee ,
May 19, 2020

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Hi,

is this only applying to DNGs or other files?
Are you importing from the camera roll or a usb stick/network?
E.g. if you try to import videos or images from your camera roll without presets, does it work then?

Are you on the latest iOS version btw? If not, please update to the latest version and let us know if it still occurs.

Thanks,
Ignacio

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