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iPad Photos Not Displaying Camera RAW import previews

Feb 23, 2020

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Hello! I have a problem with. Mi iPad Pro 11 inches is not displaying raw files  previews when i connect the usb card.. I cleaned the cache and the problem persist. Could you help me please?78AEB33F-9014-4C55-B5FE-925047F2D424.png

Hi,

this might sound strange to try out but, do you see any difference with iOS 13.4?

Thanks,
Ignacio

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How to, iOS, Problem or error

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iPad Photos Not Displaying Camera RAW import previews

Feb 23, 2020

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Hello! I have a problem with. Mi iPad Pro 11 inches is not displaying raw files  previews when i connect the usb card.. I cleaned the cache and the problem persist. Could you help me please?78AEB33F-9014-4C55-B5FE-925047F2D424.png

Hi,

this might sound strange to try out but, do you see any difference with iOS 13.4?

Thanks,
Ignacio

Topics

How to, iOS, Problem or error

Views

377

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Adobe Employee ,
Feb 24, 2020

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Hi,

Which EOS are you using and what kind of files are you trying to import?
Which iOS version are you on?
Are you using a USB card reader or a cable to the camera?

Thanks,
Ignacio

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Feb 24, 2020

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Thanks Ignacio  for help me ! I use Canon EOS RP and the Software version 13.3.1 and USB cable Reader. The files are  CR3

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Feb 24, 2020

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Thanks Ignacio  for help me ! I use Canon EOS RP and the Software version 13.3.1 and USB cable Reader. The files are  CR3

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Adobe Employee ,
Feb 26, 2020

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Can you please let us know how it behaves in 5.2.1?

Thanks,
Ignacio

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Feb 26, 2020

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Hello! I made de update to 5.2.1 and don't read the.files CR3 canon RP yet. What do i have to do 

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Mar 01, 2020

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This is happening to me too!  I am using Lightroom 5.2.1 and connecting my Nikon to either my iPhone or iPad.  It loads the photos but does NOT show the thumbnails.  I am connecting a cable to the camera

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Adobe Employee ,
Mar 12, 2020

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Thanks for the update. Could you please update Lightroom mobile to 5.2.2 version and let us know if that helps.

 

Regards,

Mohit

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Mar 22, 2020

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Hi

 

Not sure about OP, but I'm on 5.2.2 now, and Fuji X RAF files are atleast not being previewed under direct import. Should I create a separate conversation about this issue? Or do you have any tips?

 

- Alex

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Adobe Employee ,
Mar 23, 2020

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Is the iOS Photos app able to display thumbs for your images in its own import screen?  

If you proceed to import the images into Lightroom, do the images then appear OK?

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Mar 23, 2020

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NOPE!  They do not show up AT ALL 

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Adobe Employee ,
Mar 23, 2020

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Hi 'Rennie58'

My last question above was directed towards another user.

 

Our recent app updated version 5.2.2 did include a fix allowing Nikon files to import more smoothly.  Can you confirm you've tried this latest app update?

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Mar 23, 2020

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Not yet - I have been up to my ears dealing with the current pandemic BUT I will try it --- might be a nice diversion

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Mar 23, 2020

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Hello again.

 

There are no previews in the Photos app either. I can confirm however that the images are ok after import into Lightroom. I would just like to be able to do the initial screening of photos before importing all of them.

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Mar 24, 2020

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Nope - The update did not fix the thing. It uploads photos with no images so I can't see which photos I want to pick to download the phone so I can work with them.

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Adobe Employee ,
Mar 24, 2020

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Hi,

this might sound strange to try out but, do you see any difference with iOS 13.4?

Thanks,
Ignacio

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Mar 24, 2020

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THANK YOU!!!  That did the trick

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Mar 26, 2020

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Hi. 

 

No change for me. It still only says it's a RAW file with a camera icon where the preview should've been.

 

- Alex

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Adobe Employee ,
Mar 26, 2020

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Hi Mockillo, if Apple native apps on your device (like the Photos app) can display your images' thumbnails, then Lightroom should be able to also.  Since the platform doesn't seem capable of displaying your images, Lightroom's importer screen won't be able to either.  Only after LR imports the images can we then render our own thumbs for you to see.  I understand this doesn't help you see/choose specific images before importing.  

 

I am guessing that you might be using Fujifilm's lossless compressed image capture setting, and not the uncompressed option.  I found samples of each kind of RAF, and confirmed that iOS (and Mac OS) cannot easily display the lossless compressed RAF.  I also confirmed iOS Photos and also Lightroom's import screen can display uncompressed RAFs display fine.  If seeing/selecting images *before* you import them into Lightroom is critical to your workflow, the only thing I can recommend is to shoot uncompressed RAF images.

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