iPadOS renew subscription not updated in LR and restore purchase seem stuck

New Here ,
Apr 09, 2020

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Hi. I had my premium 100gb subscription from App Store expired, and chose to renew it in App Store. When I returned to LR my subscription remained expired, despite now being active under my subscription in App Store. I've tried logging in and out, log in using my Apple ID and Adobe ID, restarting, delete and reinstall... nothing works. When I click on restore purchases I get a page with a spinner not doing anything, Any suggestion? Thanks! 

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Download and install, Problem or error

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1 Correct Answer

Adobe Employee , Apr 10, 2020
Charlie.D Adobe Employee , Apr 10, 2020
Sorry for the trouble.  Is this fixed now?  

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Adobe Employee ,
Apr 10, 2020

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Sorry for the trouble.  Is this fixed now?  

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New Here ,
Apr 13, 2020

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Hi Charlie. Thank you for your quick response. Yes, it works now. Thanks! 

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New Here ,
Apr 13, 2020

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I am having the exact same problem.  My subscription auto-renewed through App Store on April 12, and verified with Apple.  LR Mobile App still says expried, although my Adobe acccount online says renewed.  Tried loggin in/loggin out, restarting, etc. to no avail. 

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Adobe Employee ,
Apr 14, 2020

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CurtIsaacson, 

We are truly sorry for the difficulty you've experienced, and believe we have now resolved the issue. Please let us know if you are still not able to access Lightroom Premium service.

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New Here ,
Apr 16, 2020

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Fixed and working perfectly! Thanks much. 

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Community Beginner ,
Apr 19, 2020

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well how was it fixed? I'm having the same issue 

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New Here ,
May 07, 2020

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I have the same problem. Could you help me please? Thank u

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Adobe Employee ,
May 07, 2020

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Hi andrer1995

Hello, this should working better now.  Can you please check again?

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New Here ,
May 07, 2020

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Thank u.  Now it's ok! I have ask Apple the refund, how I can delete this request and continue with my subscription?

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Adobe Employee ,
May 08, 2020

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Hi andrer1995, I'll send you a private message with more info.

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New Here ,
May 07, 2020

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I also have the same problem. Please fix it ASAP.

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Adobe Employee ,
May 08, 2020

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Hello aditwayer, this should be fixed now.. Can you please check the app again?

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New Here ,
May 16, 2020

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I also have this problem, help me please

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Adobe Employee ,
May 18, 2020

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Hi Beggiocici

I do apologize for the trouble.  Can you check the app again?  It should show as subscribed now.

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New Here ,
May 16, 2020

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I have the same problem. Could you help me please? Thank u

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Adobe Employee ,
May 18, 2020

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Hi Drozzo, 

I see you had a Lightroom Mobile susbcription through iTunes that expired back in March, and you now have a different 20 GB plan subscribed from adobe.com -- is everything now working OK for you?

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New Here ,
May 18, 2020

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I have the same problem. Could you help me please?

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Adobe Employee ,
May 18, 2020

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Hi Steven0916

I'll send you a private message in a moment.

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New Here ,
May 20, 2020

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i have the same problem in my mac. please help

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Adobe Employee ,
May 22, 2020

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Hello, I see you have a Lightroom Mobile subscription.  This allows you premium service on iPhone, iPad, and Android, as well as lightroom.adobe.com in any web browser.  This does not provide access to the Lightroom Desktop app on your Mac.  If you need to use Lightroom on your Mac, you could cancel your mobile subscription and start a new subscription on for Lightroom on your Mac.  The desktop subscription includes access to the mobile apps.

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New Here ,
Jun 10, 2020

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i had started new subscription on mac but it stiil have the same problemScreen Shot 2563-06-10 at 16.36.17.png

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New Here ,
Aug 24, 2020

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Same problems but with photoshop on my ipad please help

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