iPadOS renew subscription not updated in LR and restore purchase seem stuck

[jastokkan]

Hi. I had my premium 100gb subscription from App Store expired, and chose to renew it in App Store. When I returned to LR my subscription remained expired, despite now being active under my subscription in App Store. I've tried logging in and out, log in using my Apple ID and Adobe ID, restarting, delete and reinstall... nothing works. When I click on restore purchases I get a page with a spinner not doing anything, Any suggestion? Thanks! 

[Charlie.D · Accepted solution]

Sorry for the trouble.  Is this fixed now?  

[jastokkan]

Hi Charlie. Thank you for your quick response. Yes, it works now. Thanks! 

[CurtIsaacson]

I am having the exact same problem.  My subscription auto-renewed through App Store on April 12, and verified with Apple.  LR Mobile App still says expried, although my Adobe acccount online says renewed.  Tried loggin in/loggin out, restarting, etc. to no avail. 

[Charlie.D]

CurtIsaacson, 

We are truly sorry for the difficulty you've experienced, and believe we have now resolved the issue. Please let us know if you are still not able to access Lightroom Premium service.

[CurtIsaacson]

Fixed and working perfectly! Thanks much. 

[davidc57813535]

well how was it fixed? I'm having the same issue 

[andrer1995]

I have the same problem. Could you help me please? Thank u

[Charlie.D]

Hi andrer1995

Hello, this should working better now.  Can you please check again?

[andrer1995]

Thank u.  Now it's ok! I have ask Apple the refund, how I can delete this request and continue with my subscription?

[Charlie.D]

Hi andrer1995, I'll send you a private message with more info.

[aditwayer]

I also have the same problem. Please fix it ASAP.

[Charlie.D]

Hello aditwayer, this should be fixed now.. Can you please check the app again?

[Baggiocici]

I also have this problem, help me please

[Charlie.D]

Hi Beggiocici

I do apologize for the trouble.  Can you check the app again?  It should show as subscribed now.

[Drozzo]

I have the same problem. Could you help me please? Thank u

[Charlie.D]

Hi Drozzo, 

I see you had a Lightroom Mobile susbcription through iTunes that expired back in March, and you now have a different 20 GB plan subscribed from adobe.com -- is everything now working OK for you?

[Steven0916@]

I have the same problem. Could you help me please?

[Charlie.D]

Hi Steven0916

I'll send you a private message in a moment.

[DocTERnG]

i have the same problem in my mac. please help

[Charlie.D]

Hello, I see you have a Lightroom Mobile subscription.  This allows you premium service on iPhone, iPad, and Android, as well as lightroom.adobe.com in any web browser.  This does not provide access to the Lightroom Desktop app on your Mac.  If you need to use Lightroom on your Mac, you could cancel your mobile subscription and start a new subscription on for Lightroom on your Mac.  The desktop subscription includes access to the mobile apps.

[DocTERnG]

i had started new subscription on mac but it stiil have the same problem

[Nanthawan98A4]

Same problems but with photoshop on my ipad please help