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Issues with subscription

New Here ,
Sep 22, 2020

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I recently went on Lightroom mobile to do some editing and noticed I no longer have access to premium features, I went and looked I still have my subscription going it is on auto payments every month I've had no issues and all of a sudden it doesn't let me use the features I've tried reloading the app canceling the subscription and adding it back, and removing the app nothing has worked and I'm still unable to access those features. 
Any help is appreciated,

Nate

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Issues with subscription

New Here ,
Sep 22, 2020

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I recently went on Lightroom mobile to do some editing and noticed I no longer have access to premium features, I went and looked I still have my subscription going it is on auto payments every month I've had no issues and all of a sudden it doesn't let me use the features I've tried reloading the app canceling the subscription and adding it back, and removing the app nothing has worked and I'm still unable to access those features. 
Any help is appreciated,

Nate

TOPICS
Problem or error

Views

38

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Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 22, 2020 0
greule LATEST
Adobe Employee ,
Sep 23, 2020

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Could you try to sign-in with the same Adobe-id which you use for this forum. Looks like that this is the one where you have the subscription applied.  Hope this helps - Guido/ Lr Mobile QE

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Sep 23, 2020 0