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Light room premium not working

New Here ,
Nov 13, 2019

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I'm having an issue with my account, I have bought the premium via Ligthroom mobile, but the premium features are not available.. 

 

every time I try Its always giving me an error message saying that I need to subscribe and to "restore purchase " because my subscription is expired, but when I try to do so, it says that I already have a subscription ? However when I try to acces the premium features it keeps saying that my account is expired.??? 

 

Can you please check my account?

 

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Feature request

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Light room premium not working

New Here ,
Nov 13, 2019

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I'm having an issue with my account, I have bought the premium via Ligthroom mobile, but the premium features are not available.. 

 

every time I try Its always giving me an error message saying that I need to subscribe and to "restore purchase " because my subscription is expired, but when I try to do so, it says that I already have a subscription ? However when I try to acces the premium features it keeps saying that my account is expired.??? 

 

Can you please check my account?

 

TOPICS
Feature request

Views

171

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 13, 2019 1
Most Valuable Participant ,
Nov 13, 2019

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>Can you please check my account?

 

This is an open forum, not Adobe support... nobody here can check your account

 

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

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Nov 13, 2019 0
Community Beginner ,
Nov 14, 2019

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Hi Far sung 

can I recommend you contact adobe Support and tell them what your problem and they should be able to help you sort your problem. 

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Nov 14, 2019 0
Adobe Employee ,
Nov 25, 2019

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Hello, I see some details about your account and will send you a private message with some advice

--Charlie

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Nov 25, 2019 0