Lightroom Android: My new phone doens't reconise my premium account

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Sep 07, 2020

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I've got a premium account which I pay through my mobile provider. After I got a new phone (old phone was Huawei aswell as the new one, so the swich went for the most part very easy...) I needed to sign in again but then it didn't reconise my premium account anymore. I've already mailed detailed information to the helpdesk with bills from my  mobile provider to show I paid, and still paying, for my premium account but I never got any answer from them back. 

 

Hopefully someone here can help me out to get my account (and with that my photo's on which i've worked for the last year or so...). 

 

If u need more information let me know what you need to know!

I've attached a photo of the firt billing information when I bought the app (bestelnummer means ordernumber in dutch). Not sure if that's needed, but hope that will help. 

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Download and install, Problem or error

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LEGEND ,
Sep 07, 2020

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Premium account to what?

 

Anyway, we can't help with account issues, as we are just other Adobe customers; we are not Adobe. You'll have to contact Adobe directly.

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Sep 07, 2020

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Premium account for Lightroom. I've already told them myself that it's about my account but they first said to go the community. But i've send them your answer and hopefully they will help me there. But it's quite a hassle to get them to do something....

 

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LEGEND ,
Sep 07, 2020

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Still not clear.

Premium Account for Lightroom

 

You should have an account at Adobe, probably the very account you have used to sign in to this community page

 

No such thing as a premium account

 

Now normally, people subscribe to Plans at Adobe, try Adobe, nit thru a provider.

 

Adobe has various Plans.

 

see: https://www.adobe.com/creativecloud/plans.html

 

A couple of the Adobe Plans have the word Premium attached to them.Neither includes Lightroom

 

Maybe this is wording from your provider. Do you have a link to their advertising for what you are paying for?

 

 

 

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LEGEND ,
Sep 07, 2020

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Also, bring up Adobe.com , sign in, click on Manage, review your Plan if any (assumption that your provider set this up)

 

Any Plan?

 

What one?

 

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LEGEND ,
Sep 07, 2020

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Don't be stingy with details. There's Lightroom Classic, Lightroom Mobile and Lightroom (cloud). Tell us which it is. You are in the Lightroom Classic forum, are you even in the right forum?

 

Of course, regardless, we CAN NOT help with subscription problems.

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Adobe Community Professional ,
Sep 07, 2020

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I believe there is a Lr mobile only available through Apple.

No LrC no Lr (cloud-based) computer app.

Quote from the original post. ” I've got a premium account which I pay through my mobile provider.”

Screenshot 2020-09-07 at 8.35.48 PM.png

 

Maybe he should be seeking advice in the Lightroom for mobile & Apple TV.

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.2.2, LrC 10.1.1 (>10.0), Lr 4.1, Ps 22.2, Pr 14.8.0; Camera OM-D E-M1.

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LEGEND ,
Sep 07, 2020

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Please please do not attach photos in your post. I suspect each of us who have replied ignored that attachment. Instead use the Insert Photo button, Completely missed Google Play, and what they call Premium (Adobe Photoshop Lightroom CC)

 

Incidentally the term Adobe Photoshop Lightroom CC is outdated, perhaps Premium is outdated, Adobe Marketing often makes things more confusing.

 

Oh, and Adobe Photoshop Lightroom CC, I think that is what is currently called Lightroom, aka Lightroom Desktop, and not what us known as Lightroom Classic. This would be the copy that runs on your computer, stores an Album on the Cloud, and stores Photos on the Cloud. Correct? Most likely the Adobe Lightroom Plan.

 

hmmm, 4.99 Euro/month? Do not think so, now very unsure what you are paying for. The Lightroom Plan is $9.99 U.S. /month, so more like 8.46 Euro?

 

 

Please use the Insert Photo button.png

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LEGEND ,
Sep 07, 2020

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Big question, do you run this software on a computer, or your phone?

 

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Adobe Community Professional ,
Sep 07, 2020

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See the screen capture Lightroom Premium.

1E1464DA-10B7-4F57-8B32-42454BFE911F.png

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.2.2, LrC 10.1.1 (>10.0), Lr 4.1, Ps 22.2, Pr 14.8.0; Camera OM-D E-M1.

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