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Lightroom app camera on iOS not recording location data

New Here ,
Dec 11, 2019

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I've tried everything. The native camera records location  but my LR camera does not. It is turned on in settings.

 

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Lightroom app camera on iOS not recording location data

New Here ,
Dec 11, 2019

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I've tried everything. The native camera records location  but my LR camera does not. It is turned on in settings.

 

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Adobe Employee ,
Dec 11, 2019

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Hi William,

Welcome to the Adobe Community!

Are you capturing images in DNG format via Lightroom app?
Also, have you tried sharing a DNG file captured via Lightroom and see if Location info gets shared with the file?

Regards,
Sahil

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New Here ,
Dec 11, 2019

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I'm capturing DNG and shared with numerous destinations. No location with any. 

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Adobe Employee ,
Dec 11, 2019

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What device and OS version are you using?

Have yoiu tried reinstalling the app?

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New Here ,
Dec 11, 2019

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IPhone 7 Plus with latest iOS updated a few days ago. It just stopped recording location data recently. Has been working fine for years. If I delete and reinstall app then it will have to redownload all my images (26,000), correct?  

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Adobe Employee ,
Dec 11, 2019

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Actually, before trying any re-install, let's first check something simple:

1. in iOS Settings > Lightroom, is Location set to While Using (Allow location access)?

2. inside Lightroom's camera settings (which are opened when you tap the 3-dot menu inside the LR Camera) is "Geotag Photos" enabled?

I hope this is all you need to get this working as expected again.

 

In case that doesn't help, and you want to try reinstalling, here's more info to answer your last question: 

After any new install, the app will sync your account and image info, but not actually store all your photos on your device.  Thumbs are really all that's synced to your phone while you browse your account.  So a clean install of the app should take only minutes to sync your account to your phone.

 

If you edit images, high res copies or originals are then downloaded from cloud storage, but we have logic in place in our app to clean up such large copies of your images from the app cache when necessary, since all your files are synced to cloud storage.

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New Here ,
Dec 11, 2019

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Yes to both your suggestions. I guess I'll reinstall. 

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New Here ,
Dec 11, 2019

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Reinstalled and same problem. All other cameras on my phone geotag, no issue. 

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Adobe Employee ,
Dec 12, 2019

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Hi,

can you please let us know how you verify that the geolocation is not added?
Is it through Export/Share to etc?
If so, please verify what you have set in More Options in the Share settings.
You can then set it to include Location Info, its off by default.

Thanks,
Ignacio

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New Here ,
Dec 12, 2019

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That setting is on. Also, I have checked the data with exif viewers and get "no location recorded". 

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Adobe Employee ,
Dec 12, 2019

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Could you sign into your same account at lightroom.adobe.com, select and open one of your recent photos that should have GPS info, and then click 'i' to view the photo info?  Do you see map data there?

Thanks,

Charlie

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New Here ,
Dec 12, 2019

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No location indicated on adobe.com photos. 

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Adobe Employee ,
Dec 12, 2019

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If possible, I would like request an example image with this issue.  I'll send you a direct message to get more info.  Thanks for taking the time to report this and work with us!

--Charlie

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