Lightroom App not working

New Here ,
Apr 30, 2020 Apr 30, 2020

Copy link to clipboard

Copied

I opened the LR mobile app this morning and the buttons inside the app (upload photo, new album etc.) would not work. I deleted the app and re downloaded. Now when I open the app I am stuck on the "All photos" screen and the buttons (back arrow, upload photo etc.) will not work. If anyone can please help troubleshoot?

TOPICS
Crash or freeze, Problem or error

Views

398

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 30, 2020 Apr 30, 2020

Copy link to clipboard

Copied

Hi

I'm sorry to hear about you having issues with the app.
I assume that you are on iOS?
If so, in the future, please only offload the app, never uninstall since it will cause all the data in the app to be deleted.

Also what are you logged in as (FB, Google, Apple or Adobe)?
If you force quit the app, does it work normally then?

Thanks,
Ignacio

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 30, 2020 Apr 30, 2020

Copy link to clipboard

Copied

Hi! 

 

I am on iOS and logged in as Abobe. I did try Facebook but that did not work either. If I quit the app and go into it again it still does not have functionality. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 30, 2020 Apr 30, 2020

Copy link to clipboard

Copied

LATEST

Would you be able to create a screen recording about this?
You can send the link to me privately if needed.

Thanks,
Ignacio 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines