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Lightroom cc for mobile, Export failed

New Here ,
Feb 25, 2018

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Hi,

I have been trying to export a file to my device, but every time I try exporting it a display message says export is failed. I export using the option Highest quality available (have plenty of storage). Please help me on this issue.

Also the app is updated to the latest version available.

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Lightroom cc for mobile, Export failed

New Here ,
Feb 25, 2018

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Hi,

I have been trying to export a file to my device, but every time I try exporting it a display message says export is failed. I export using the option Highest quality available (have plenty of storage). Please help me on this issue.

Also the app is updated to the latest version available.

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Feb 25, 2018 1
Adobe Employee ,
Feb 27, 2018

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Hi bhargavtenneti,

Could you please try sign-out & sign-in from the Lightroom mobile app and check if that helps.

Also, could you please share the screenshot of the error and let us know the mobile platform version you are on now?

Regards,

Mohit

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Feb 27, 2018 1
Adobe Employee ,
Mar 23, 2018

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Mar 23, 2018 1
New Here ,
Mar 28, 2018

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Have same problem on iPhone 8, all newest updates (iOS, lightroom). Sometimes it is not possible to export a picture. Neither to the Photos app, nor to dropbox, not to anything. The (german) error is this:

IMG_1322.jpg

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Mar 28, 2018 0
Community Beginner ,
Feb 10, 2019

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I have the exact same issue and logout/login won't fix it.

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Feb 10, 2019 0
Adobe Employee ,
Feb 12, 2019

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Hi,

are you running into this issue with the same images or occasionally with any image?
Does it still occur on the latest version (4.2)?

Thanks,
Ignacio

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Feb 12, 2019 0
Community Beginner ,
Feb 12, 2019

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Both.

If i import new photos, some may present the issue, and for those that are already there, once I get the problem, it will always be there for those images.

Ans yes, still occur with 4.2

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Feb 12, 2019 0
Adobe Employee ,
Feb 13, 2019

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Could you please send us a diagnostic log from your device?
1. tap three dot menu
2. tap on Settings
3. tap on Help & Support
4. Do a long tap on Visit our Support Forum

now your email client should be invoked, then just tap on Send.

Thanks,
Ignacio

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Feb 13, 2019 1
Community Beginner ,
Feb 13, 2019

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Hum I did that and it has taken me on the forum website, it did not invoke the email client.

Or maybe I should do that on the web platform?

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Feb 13, 2019 0
Adobe Employee ,
Feb 14, 2019

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You need to keep the finger pressed on the link. For several seconds.

If you don't have an email client, the info will be in your clipboard.

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Feb 14, 2019 1
Community Beginner ,
Feb 14, 2019

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OK, thanks! Done!

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Feb 14, 2019 0