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Lightroom cc iOS is missing thumbnails after upgrading to a new phone

Community Beginner ,
Nov 04, 2017

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I can still click the missing thumbnail and it will pull up the image, but even after exiting out there still isn’t a thumbnail

Could you try to "Clear Cache" via Lr Mobile settings->Local Storage? Let me know if you still have an issue afterwards. - Guido

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Lightroom cc iOS is missing thumbnails after upgrading to a new phone

Community Beginner ,
Nov 04, 2017

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I can still click the missing thumbnail and it will pull up the image, but even after exiting out there still isn’t a thumbnail

Could you try to "Clear Cache" via Lr Mobile settings->Local Storage? Let me know if you still have an issue afterwards. - Guido

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Adobe Employee ,
Nov 06, 2017

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Could you try to "Clear Cache" via Lr Mobile settings->Local Storage? Let me know if you still have an issue afterwards. - Guido

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Community Beginner ,
Nov 06, 2017

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worked! Thank you!

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New Here ,
Nov 06, 2017

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same issue here. Where do I find that option?

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Adobe Community Professional ,
Nov 06, 2017

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Hi rainerk,

1. Tap the LR icon in the upper left.

2. Tap “Local Storage.”

3. Tap “Clear Cache.”

Screen shots below:

6CC6EBD2-098D-44A6-A6F0-5FC825BBF417.jpeg

704D866B-0FAB-4944-AB15-E0C879188A2E.jpeg

F7D9589B-678B-40CF-AA5F-704B3D6CFD8E.jpeg

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New Here ,
Nov 06, 2017

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Thanks for the quick response. Unfortunately there is no clear cache button on my local storage screen...

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New Here ,
Nov 06, 2017

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Thanks for the quick response. Unfortunately there is no clear cache button on my local storage screen...

Am 06.11.2017 um 20:50 schrieb Michael J. Hoffman <forums_noreply@adobe.com>:

Lightroom cc iOS is missing thumbnails after upgrading to a new phone

created by Michael J. Hoffman in Lightroom CC for mobile & Apple TV - View the full discussion

Hi rainerk,

1. Tap the LR icon in the upper left.

2. Tap “Local Storage.”

3. Tap “Clear Cache.”

Screen shots below:

https://forums.adobe.com/servlet/JiveServlet/downloadImage/2-9949637-1342439/506-900/6CC6EBD2-098D-44A6-A6F0-5FC825BBF417.jpeg

https://forums.adobe.com/servlet/JiveServlet/downloadImage/2-9949637-1342441/506-900/704D866B-0FAB-4944-AB15-E0C879188A2E.jpeg

https://forums.adobe.com/servlet/JiveServlet/downloadImage/2-9949637-1342442/506-900/F7D9589B-678B-40CF-AA5F-704B3D6CFD8E.jpeg

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Adobe Employee ,
Nov 07, 2017

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Hi Rainer. Could it be that your trial has expired. You can see you account status e.g. as part of the Cloud Status at the top menu bar. Just asking since be had a bug that we no longer list the clear cache while being in this state. Could you please update to the Lr Mobile version 3.0.1 were we fixed this issue and give it a try again. Thanks, Guid

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New Here ,
Nov 07, 2017

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I run the latest version. Does that mean, i can use lightroom cc only with cloud service? That seems not consistent.

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Adobe Employee ,
Nov 07, 2017

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Right. The Lr Mobile sync service and a couple of Lr Mobile premium features are only available with at least an Lr Mobile subscription which can be purchased within the app. In case you want to sync  with your Lr desktop app as well you can choose between different plan on adobe.com. Hope this helps.

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New Here ,
Nov 07, 2017

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Sorry, not satisfying. You force ever user, who is changing is mobile phone into your cloud service. No fair.

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