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Lightroom CC - Missing Edit Settings

Community Beginner ,
Oct 07, 2018

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I edit my photos on both desktop and mobile versions of Lightroom CC, often starting on my iPad and finishing once I get back to my Mac.

For a past few months I've been having issues with edit settings not reliably synching between the two. When I open a previously edited photo on the Mac, it would often be displayed in original form with no settings applied and once I switch to edit mode I would get an Waiting for Settings error in the side panel. The photo will be stuck like this until i find the same photo on the iPad and change something in order to force edit settings to sync. This helps for a bit but again it's not reliable: while I'm editing a photo on the Mac it can randomly go in to Waiting for Settings mode while I'm still editing it and essentially lock me out of this photo until I fix it though the iOS app. I lose any changes I just made on the Mac too. It would get stuck like this over and over until I give up.

All this makes it quite a pain to do anything in Lightroom CC. Has anyone else had this problem? What would be potential steps to fix it?

I'd really appreciate some help, thank you!

Screenshot 2018-10-07 at 23.49.21.png

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Lightroom CC - Missing Edit Settings

Community Beginner ,
Oct 07, 2018

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I edit my photos on both desktop and mobile versions of Lightroom CC, often starting on my iPad and finishing once I get back to my Mac.

For a past few months I've been having issues with edit settings not reliably synching between the two. When I open a previously edited photo on the Mac, it would often be displayed in original form with no settings applied and once I switch to edit mode I would get an Waiting for Settings error in the side panel. The photo will be stuck like this until i find the same photo on the iPad and change something in order to force edit settings to sync. This helps for a bit but again it's not reliable: while I'm editing a photo on the Mac it can randomly go in to Waiting for Settings mode while I'm still editing it and essentially lock me out of this photo until I fix it though the iOS app. I lose any changes I just made on the Mac too. It would get stuck like this over and over until I give up.

All this makes it quite a pain to do anything in Lightroom CC. Has anyone else had this problem? What would be potential steps to fix it?

I'd really appreciate some help, thank you!

Screenshot 2018-10-07 at 23.49.21.png

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Oct 07, 2018 0
Community Beginner ,
Oct 08, 2018

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I must add that there are no syncing errors being reported and Lightroom CC on the Mac stays synched and backed up.

Screenshot 2018-10-08 at 20.35.01.png

Sometimes if I come back to a previously edited photo on the Mac I can see that edit settings have been reverted to a previous arbitrary point in time and definitely not at the point where I last edited the photo. There must be some kind of synching conflict going on or an issue with Adobe's cloud service where it gets confused what version of the photo is the latest. But my attempts to troubleshoot this so far have been fruitless.

I'm using all the latest versions of Abobe Lightroom CC on the Mac and iOS.

Screenshot 2018-10-08 at 20.42.59.png

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Oct 08, 2018 0
Community Beginner ,
Oct 09, 2018

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Looks like other people have had this issue at least from July this Summer and I've been experiencing it from June-July too. I've contacted Adobe yesterday via chat but didn't go quite far and I'm not sure they entirely understood exactly what's happening.

Would be nice to hear from Adobe something concrete or at leats some ideas how to troubleshoot this.

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Oct 09, 2018 0
Adobe Community Professional ,
Oct 10, 2018

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Are there any problems or messages when viewed at Photo Editor | Online Photoshop Lightroom

(assume software on all devices is up to date)

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Oct 10, 2018 0
Adobe Employee ,
Oct 11, 2018

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Hi Ivan. Could you do me the favour and send me a Lr CC Desktop diagnostic log  - best as a private message with a downloadable dropbox link when you run in to such an issue again?

You can trigger the log via Lr CC Desktop preferences -> Account  and when you hold down the alt key you will notice a generate diagnostic log button.

-

Lr Mobile QE

Guido

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Oct 11, 2018 0
Community Beginner ,
Nov 03, 2018

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Hi Guido,

I've sent you a private message with a link to the log. It's a long file but it looks like there are some lines that may be relevant:

     NiDevelopModel: no dev settings available for maybeRememberCameraProfileIdPair

     WFCatDevelopSettings: Failed to fetch xmp_develop settings for asset 30785: "SendNoDownloadableXmpDevelop"

     PixelProviderDocstoreInfoTask: external develop settings unavailable, using default render settings for 27690    

Thank you!

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Nov 03, 2018 0
Community Beginner ,
Nov 26, 2018

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Hi Guido, I've sent you a reply 3 weeks ago. Have you had a chance to review it? The issue still occurs.

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Nov 26, 2018 0
Adobe Employee ,
Nov 27, 2018

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We identified the issue o the Lr Mobile side and this will be most probably fixed with out next update. Stay tuned.  - Guido/ Lr Mobile QE

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Nov 27, 2018 0
New Here ,
Nov 30, 2018

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Hello! I have the same issue after doing edits to 57 photos on an iPad and going to the desktop to finalize in Photoshop.

I cannot open the pictures in Photoshop of any desktop computer (tried laptop and desktop, both win10) and I'm running close to deadline.

The pictures load correctly in web and I tried deleting the Lightroom files in Appdata, loading the library again from the cloud. Did minor edits in web to try and fix the issue to no avail.

This only happens with pictures edited in the LR iPad version.

Nothing has worked.

Is there any workaround?

Thanks in advance!

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Nov 30, 2018 0
Community Beginner ,
Nov 30, 2018

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For me going back to the iPad, doing minor edits, waiting for it to sync, hitting pause sync under cloud icon and then resuming again, going back to the image grid and back to the image over and over would eventually get desktop Lightroom to download correct settings.

It's a hit and miss and unreliable but should work. Good idea then perhaps to copy all the edits on the desktop and then either reset the image to original and paste the settings back, or duplicate and work on the duplicate. In my experience if the image is having this error it will continue to do so. So reseting it or making a duplicate works around it.

Good luck!

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Nov 30, 2018 0
Community Beginner ,
Nov 30, 2018

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Guido, thank you for getting back to me!

However I'm a little disappointed that this is still an issue. I've been experiencing it for about ½ a year. Before posting here I've contacted Adobe chat support and was told the same - it will be fixed in the next version. Since then there were 2 updates, including a major one from 3.4.0 to 4.0 and the issue still occurs. So I am really not sure when is the fix coming.

This is not a free tool, I'm paying £20 for it monthly and I'm really concerned that keep paying and waiting is the only constructive solution Adobe can offer here.

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Nov 30, 2018 0
New Here ,
Oct 10, 2020

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It is October of 2020 and this issue from 2018 has still not been resolved. Has anyone found a cause or solution to this error?

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Oct 10, 2020 1
New Here ,
Oct 21, 2018

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I am also having this same issue.

I rarely use LRCC because of a lot of little experience-breaking issues like this one, but I do use it on my phone to take quick pictures that I edit later on desktop. Yesterday, I took and edited a photo on my android 8.0 phone, but the changes won't sync to LRCC - it keeps saying "waiting for settings", and it visually is obviously still the original photo (crop settings are easily noticeable as original)

I am using the latest versions of all software. LRCC doesn't get any of the edits, LRCC Classic doesn't see it at all, but LR Online sees it just fine with the latest edits.

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Oct 21, 2018 0
Community Beginner ,
Nov 03, 2018

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selondon​ When viewing the same photo on lightroom.abobe.com I get blank thumbnail/preview and the following error: Sync has not finished for file “DJI_0040.DNG”. Open Lightroom on MacBook Pro to continue syncing. Added on 5/23/18.

Screenshot 2018-11-03 at 16.59.54.png

But when I go back to my Mac as instructed I still see the Waiting for settings error.

Screenshot 2018-11-03 at 17.00.06.png

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Nov 03, 2018 0