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Lightroom CC mobile slow and crashing

Community Beginner ,
Jul 14, 2018

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Since the most recent update this week Lightroom CC is extremely slow and crashes frequently on both my 2018 iPad and my iPhone 6s. Both devices have latest IOS updates. Anyone else having issues? Lightroom is currently unusable for me.

Hi Jennifer,

if you always crash after successfully logging in you seem to run into an issue that can easiest be resolved by uninstalling and reinstalling the application.

Thanks,
Ignacio

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Lightroom CC mobile slow and crashing

Community Beginner ,
Jul 14, 2018

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Since the most recent update this week Lightroom CC is extremely slow and crashes frequently on both my 2018 iPad and my iPhone 6s. Both devices have latest IOS updates. Anyone else having issues? Lightroom is currently unusable for me.

Hi Jennifer,

if you always crash after successfully logging in you seem to run into an issue that can easiest be resolved by uninstalling and reinstalling the application.

Thanks,
Ignacio

TOPICS
Performance, Problem or error

Views

5.5K

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Jul 14, 2018 0
Adobe Employee ,
Jul 16, 2018

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Hi,


could you please give some more information about when it crashers?
I assume that you are talking about the 3.3.1 version.

Does it crash when you e.g.

  1. Edit specific images?
  2. Raw/JPG?
  3. Any specific camera or edits?
  4. work online or offline?
  5. Export(/Share?

Thanks,

Ignacio

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Jul 16, 2018 0
Community Beginner ,
Jul 16, 2018

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Ignacio, this is 3.3.1. The crash is kind of random. It happens while editing, both raw (Fujifilm X100F) and JPG. It has also crashed when just swiping through images in edit mode. I am online when it happens and Lightroom indicates it is in sync with cloud. I think raw editing may be a precursor to a crash, meaning that I was able to edit maybe a dozen JPEGS and if I work on any raw files the crash seems to happen soon after, but not necessarily while working on any particular raw file. The crash does happen while JPEGS are being edited if I was previously working on raw. Profiles, cropping, tone curves are things I have been doing when the crash happens. The interface slows prior to the crash.

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Jul 16, 2018 0
Adobe Employee ,
Jul 18, 2018

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Thanks for letting me know, would it be possible for you to try out the workflow without Profiles?
Does it also happen then? If not please try out the workflow with Profiles but while in flight mode and let us know if that helps.

Thanks,
Ignacio

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Jul 18, 2018 0
Community Beginner ,
Jul 18, 2018

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Ignacio, I’m not sure about your request. In flight mode (assuming airplane mode) profiles aren’t available. In any event, I don’t think it is related to profiles. I just opened Lightroom on my iPad, scrolled through all photos briefly, selected a JPEG with no profile and Lightroom abruptly closed. This was in less 5 seconds. It basically won’t run on my iPad or iPhone since the update. I need to get this working ASAP so any suggestions would be great.

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Jul 18, 2018 0
Community Beginner ,
Jul 29, 2018

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The problem seems to be resolved now. I had over 18,000 presets after importing them from Lightroom Classic to CC on my MacBook. I had a few VSCO packages and a couple others - had no idea there were that many individual preset files. I don't know if something went wrong in the import but I ended up with thousands of cryptically named presets that were pretty much useless without the original names. I didn't notice this until after the crashes started. Since the presets weren't doing me any good, I opted to delete the entire User preset group. This took a really long time and after it was done I uninstalled/reinstalled the Lightroom CC mobile app on my iPad and iPhone to get back to a fresh state. Since then I haven't seen a crash.

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Jul 29, 2018 0
New Here ,
Aug 29, 2018

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I'm having the same problem, only after correctly installing and with iOS with the latest updates, I can't even get the app to open after signing in? It keeps crashing and returning me to my home screen. Anyone have any insight on this? Would love to finally use this app!

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Aug 29, 2018 0
Adobe Employee ,
Aug 30, 2018

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Hi Jennifer,

if you always crash after successfully logging in you seem to run into an issue that can easiest be resolved by uninstalling and reinstalling the application.

Thanks,
Ignacio

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Aug 30, 2018 2
New Here ,
Aug 30, 2018

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Omg, such a simple solution fix! THANK YOU!!!!!

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Aug 30, 2018 0
Community Beginner ,
Sep 01, 2018

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My problem is that everytime I add new images from video games into LR, it crashes. I use a Sony Xperia and I've tried everything like clearing data, reinstalling and even tried on different devices. Been using LR for 2 years and this is the first time it's happened to me.

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Sep 01, 2018 0
Adobe Employee ,
Sep 03, 2018

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Those other devices, are they also Android devices?
Is it only screen shots from games or any screen shot?

It would help a lot if you could let us know which Android versions you are seeing this on.

Thanks,
Ignacio

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Sep 03, 2018 0
Community Beginner ,
Sep 03, 2018

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Yes they are android devices. The screenshots are saved from Google photos that was exported from my gaming console. I had a couple of my friends with the same problem. What's odd is that I have an old Samsung tablet with an older lightroom cc and is able to add pics from my google photos. So basically right now I use my tablet to export the unedited images and use my android to edit and export.

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Sep 03, 2018 1
Sakorai LATEST
Community Beginner ,
Sep 03, 2018

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So basically I'm short terms, I can't import any photos without it giving me the "lightroom cc has stopped working" and etc.

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Sep 03, 2018 0