Lightroom CC Upgrade Error

[Jasmin_C]

I just upgraded my account to a premium one and already paid for it. But when I try to access the exclusive features it takes me back to the "Upgrade Now" page. I tried to contact support but an automated reply was sent to me. Can anyone help?

""Hi there! I’m out of office on PTO, I’ll be back in the office on November 21st, so expect a delay in my response "."

[99jon]

Sign in with your Adobe ID (email address & password) and choose the tab “Plans & Products”

Then view your products to check that your order is fully processed.

Go to My Account

[Jasmin_C]

I'm not seeing anything. Will I be able to check if it was fully processed even though it's a mobile app?

[99jon]

OK if you made an in-app purchase, it may not show up as a plan. If you see no change in the next 24 hours I think you will need to contact Adobe directly.

Click the link below, sign-in and wait for the page to fully load.

1. Choose Account Issues
2. Choose Adobe ID and signing in
3. Scroll to the bottom of the page and choose - Show me my contact options
4. Click Chat

https://helpx.adobe.com/contact/support.html

[Jasmin_C]

Thanks! Will try this out.

[greule]

Hi. Have you purchase the Lr Mobile plan with the same Adobe id or did you sign-in via Facebook?

[Jasmin_C]

I used the same Adobe ID.

[greule]

Ok. Could you double check if you have the Lr Mobile Premium subscription listed under iOS subscriptions? You can access the subscriptions via the iTunes&App Stores iOS settings entry and when you long tab the Apple Id, a dialog pops-up from where you can choose "View Apple Id". Within the Account settings tab the "Subscription"-entry and let me know if whether or not a  Lr Mobile Premium subscription is listed.

In addition please send us  a Lr Mobile diagnostic log which can be triggered when you  open up the  Lr Mobile settings via the top left Lr-icon and  then navigate in to the Help&Support section and long-tab "Access our Support Forum"-entry and a  diagnostic log will be generated and attached to your local mail client. Hope this helps to get a clue about your issue.

-

Guido

[Jasmin_C]

Hi. Was able to make it work by clicking "Restore Purchases". Thanks for your time!

[kevind30739984]

Hi, I’m havinig the exact same problem. I just tried the chat that they suggested on here but they didnt deal with the mobile version. Has anyone found how to fix this?

[kevind30739984 · Accepted solution]

I got it too work. when you open up the app, click the Lr tab in the top left. Click on your profile tab and when that opens up it’ll say “restore purchases”. Clicked on that and it works now.

[Jasmin_C]

Works for me now. Thanks a lot!