Lightroom crashes at launch on Samsung M20

New Here ,
Aug 18, 2019 Aug 18, 2019

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Lightroom mobile crashes all the time when I start the app. Device is Samsung M20.

Message was edited by: Sahil Chawla

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Adobe Employee ,
Aug 19, 2019 Aug 19, 2019

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Hi Serdara,

Sorry to hear about Lightroom crashing on Samsung M20, could you please let us know the version of Lightroom you're using?

Also, have you tried reinstalling the app from the Playstore and see if it helps?

Regards,
Sahil


Just a reminder, the Adobe Forums are transitioning to a new community experience soon. New threads and replies posts to the forums between August 22nd and September 9th will likely be lost, but we’re here to help!

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Adobe Employee ,
Aug 19, 2019 Aug 19, 2019

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Just wanted to add to Sahil response.

Are you facing the crash issue after the recent update of Lightroom mobile?

Thanks,

Mohit

Just a reminder, the Adobe Forums are transitioning to a new community experience soon. New threads and replies posts to the forums between August 22nd and September 9th will likely be lost, but we’re here to help!

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New Here ,
Aug 19, 2019 Aug 19, 2019

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Thank you very much. I am not sure whether it began after the last update.

It may have started crashing not more than 10 days ago. It was working

perfectly before.

19 Ağu 2019 Pzt 19:48 tarihinde Mohit Goyal <forums_noreply@adobe.com> şunu

yazdı:

Lightroom crashes at launch on Samsung M20 created by Mohit Goyal

<https://forums.adobe.com/people/Mohit+Goyal> in *Lightroom for mobile &

Apple TV* - View the full discussion

<https://forums.adobe.com/message/11219314#11219314>

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New Here ,
Aug 19, 2019 Aug 19, 2019

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Thank you for your help. It is ver 4.4. Reintalling helped, but after some

processing it starts crashing again.

19 Ağu 2019 Pzt 19:01 tarihinde Sahil.Chawla <forums_noreply@adobe.com>

şunu yazdı:

Crash created by Sahil.Chawla

<https://forums.adobe.com/people/Sahil.Chawla> in *Lightroom for mobile &

Apple TV* - View the full discussion

<https://forums.adobe.com/message/11219339#11219339>

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