LIghtroom for Mobile crashing when loading files from camera device

New Here ,
Feb 09, 2020

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I haven't had any problem loading RAW files from my memory card until this last iOS update.  Now some of the images will start appearing.  But before they are finished and before I can select the images I want to  import the Direct Import window closes OR the entire app closes.  

 

Please advise.

Pamela

TOPICS
Bug, Crash or freeze, Import and share, iOS

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LIghtroom for Mobile crashing when loading files from camera device

New Here ,
Feb 09, 2020

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I haven't had any problem loading RAW files from my memory card until this last iOS update.  Now some of the images will start appearing.  But before they are finished and before I can select the images I want to  import the Direct Import window closes OR the entire app closes.  

 

Please advise.

Pamela

TOPICS
Bug, Crash or freeze, Import and share, iOS

Views

245

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 09, 2020 0
Adobe Employee ,
Feb 11, 2020

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Hi, does it help to update to our latest 5.2.0 version?
Which iOS version did you update from, assuming you mean iOS 13.3.1 as latest?

Thanks,
Ignacio 

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Feb 11, 2020 0
New Here ,
Feb 11, 2020

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Thanks for the input. I have submitted a support ticket. Hope they can figure this out.

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Feb 11, 2020 0