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Lightroom for mobile not working properly / it doesn’t recognize my subscription

New Here ,
Jul 03, 2020

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 just subscribed to Lightroom mobile plan on iOS but it doesn't recognize my subscription...if I try to restore purchases I get stuck in this never ending loading circle...what can I do??? Can somebody help me? Already tried everything that I found in the fóruns....iTunes sign out, sign in...restart, restore purchase....but I can't get it to work. 

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Bug, Crash or freeze, iOS, Problem or error

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Lightroom for mobile not working properly / it doesn’t recognize my subscription

New Here ,
Jul 03, 2020

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5BDDEDE4-93A0-46FA-BCAC-505D30A8826F.png

 just subscribed to Lightroom mobile plan on iOS but it doesn't recognize my subscription...if I try to restore purchases I get stuck in this never ending loading circle...what can I do??? Can somebody help me? Already tried everything that I found in the fóruns....iTunes sign out, sign in...restart, restore purchase....but I can't get it to work. 

TOPICS
Bug, Crash or freeze, iOS, Problem or error

Views

32

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 03, 2020 0
greule LATEST
Adobe Employee ,
Jul 13, 2020

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Do you still have trouble with the Lr premium subscription? Just asking since I see an active subscription applied to the adobe-id which you are using for this forum. - Guido/ lr Mobile QE

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Jul 13, 2020 0