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Lightroom IOS Premium Activation

New Here ,
Dec 01, 2017

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I am trying to activate the premium features on my Lightroom mobile app for IOS and keep getting a message saying "Unable to Complete Purchase." How do I solve this issue?

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Lightroom IOS Premium Activation

New Here ,
Dec 01, 2017

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I am trying to activate the premium features on my Lightroom mobile app for IOS and keep getting a message saying "Unable to Complete Purchase." How do I solve this issue?

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Dec 01, 2017 0
Adobe Employee ,
Dec 01, 2017

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Could you try to open up the Lr mobile settings via the top left Lr-icon and choose “Restore Purchases“.

Let me know if that helps.

Guido/Lr Mobile Qe

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Dec 01, 2017 0
New Here ,
Dec 04, 2017

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same problem, but it doesnt work...

last month I did it and it worked with “Restore purchase“

what can I do no?

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Dec 04, 2017 0
New Here ,
Dec 04, 2017

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Help me please! Since 2 days I am trying EVERYTHING

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Dec 04, 2017 0
Adobe Employee ,
Dec 04, 2017

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Have you tried to force quit and restart Lt Mobile?

If that won‘t help could you send us a diagnostic log which can be triggered via Lr Mobile settings (top left Lr icon)-> Help&Support and here long tab the „Access our Support Forum“-entry. A diagostic log should be generated and attached to your local mail client.

Hope this helps to get a clue about your issue.

Guido/Lr Mobile QE

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Dec 04, 2017 0
New Here ,
Dec 04, 2017

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Sent the diagnostic by email

hope it helps for solving this problem

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Dec 04, 2017 0
Adobe Employee ,
Dec 12, 2017

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This should be solved by now.

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Dec 12, 2017 0
New Here ,
Jan 29, 2018

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Hi, me too, stuck on 'Unable to complete purchase' screen... How can I buy subscription for premium features other way? I don't wont plan for desktop Lightroom, I just want to used declared premium features - edit raw photos from my DSLR on my iPhone. I have valid card, payments are going ok, two adobe accounts, reinstalled app, restarted phone... PLEASE HOW CAN I BUY THE PREMIUM FEATURES, I NEED IT! Thanks a lot for answers

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Jan 29, 2018 0
Adobe Employee ,
Jan 30, 2018

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Hi Michal. I've just send you a private message. - Guido/Lr Mobile QE

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Jan 30, 2018 0
New Here ,
Mar 02, 2018

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Hi there, I have exactly the same proble...is there any way to resolve this issue??

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Mar 02, 2018 0
Adobe Employee ,
Mar 06, 2018

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Hi, did you purchase the Lr Subscription on a different device? Could you try to  re-sign-in via the app store. 

Here  are the steps:

sign-out via iOS settings->iTunes&appstore->then start the Lr purchase process again and once prompted sign-in with the Apple-id and finish the process with final OK confirmation. Let me know if that helps.

Maybe you need to run in addition a "Restore Purchases" from the Lr Mobile seetings, which you can access via the top left Lr-icon

-Guido/ Lr Mobile QE

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Mar 06, 2018 0
New Here ,
Mar 11, 2018

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I downloaded Lightroom today and attempted to purchase premium on my iPad.  After going through the App Store purchase dialogue box, there was a network error and I had to force quit Lightroom.

Though it shows on my account that I have Lightroom CC Premium, I cannot get it to register in my app (I am trying to edit raw files).  When I try to restore purchases, I get a screen that say “unable to complete purchase”.  I have tried logging out and logging back in, force quitting the app, uninstalling and reinstalling the app from the AppStore, restarting my iPad, upgraded to the latest iOS version, and nothing will fix it.

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Mar 11, 2018 0
Adobe Employee ,
Mar 12, 2018

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Have you tried to sign-out via iOS settings->iTunes&appstore->then start the Lr purchase process again and once prompted sign-in with the Apple-id and finish the process with final OK confirmation. Let me know if that helps.

Maybe you need to run in addition a "Restore Purchases" from the Lr Mobile seetings, which you can access via the top left Lr-icon

-Guido/ Lr Mobile QE

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Mar 12, 2018 0
New Here ,
Mar 12, 2018

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Logging in and out of the AppStore worked!

Thanks!

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Mar 12, 2018 0