I have downloaded the Lightroom mobile app and I am trying to upload some presets. I have sucessfully uploaded the files in .DNG of the presets on the app, but when I try to create the preset and press the final validation button, the app turns off and opens again right after, with the presets un-uploaded.
I have tried many times, have deleted the app and downloaded again but it does not work.
Would you have some advice to fix this problem and to upload the presets? I am looking forward to use them!
Thanks in adavance, Claire
does this also occur if you import the DNG and press Apply while in flight mode?
No, I am on Wifi when pressing Apply, it freezes for 5 seconds, the app crashes and opens again 10 seconds later.
Please try with with flight mode applied, if it still occurs please provide us with the image.
You can send it to me privately.
I have tried with flight mode and the same problem occurs. I have send you one of the .DNG files that I am trying to use as preset. Could you please let me know how to proceed to fix this problem?
Thank you in advance,
Thank you for contacting us with the issue that you are facing with Lightroom Mobile.
May I know the make and model of the device that you are using.?
Also, I have sent you a private message with more detail, reply provide the required info.