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Lightroom mobile app crashes when creating presets

New Here ,
May 28, 2020

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Hello, 

I have downloaded the Lightroom mobile app and I am trying to upload some presets. I have sucessfully uploaded the files in .DNG of the presets on the app, but when I try to create the preset and press the final validation button, the app turns off and opens again right after, with the presets un-uploaded.

I have tried many times, have deleted the app and downloaded again but it does not work.

 

Would you have some advice to fix this problem and to upload the presets? I am looking forward to use them!

 

Thanks in adavance, Claire

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Crash or freeze, Presets or profiles

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Lightroom mobile app crashes when creating presets

New Here ,
May 28, 2020

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Hello, 

I have downloaded the Lightroom mobile app and I am trying to upload some presets. I have sucessfully uploaded the files in .DNG of the presets on the app, but when I try to create the preset and press the final validation button, the app turns off and opens again right after, with the presets un-uploaded.

I have tried many times, have deleted the app and downloaded again but it does not work.

 

Would you have some advice to fix this problem and to upload the presets? I am looking forward to use them!

 

Thanks in adavance, Claire

Topics

Crash or freeze, Presets or profiles

Views

302

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
May 28, 2020

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Hi,

does this also occur if you import the DNG and press Apply while in flight mode?

 

thanks,

Ignacio 

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New Here ,
May 29, 2020

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Hello Ignacio,

No, I am on Wifi when pressing Apply, it freezes for 5 seconds, the app crashes and opens again 10 seconds later.

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Adobe Employee ,
May 29, 2020

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Please try with with flight mode applied, if it still occurs please provide us with the image.
You can send it to me privately.

Thanks,
Ignacio

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New Here ,
Jun 01, 2020

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Hello Ignacio, 

 

I have tried with flight mode and the same problem occurs. I have send you one of the .DNG files that I am trying to use as preset. Could you please let me know how to proceed to fix this problem?

 

Thank you in advance, 

Claire

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Adobe Employee ,
Jun 15, 2020

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Hi Claire,

 

Thank you for contacting us with the issue that you are facing with Lightroom Mobile.

May I know the make and model of the device that you are using.?

 

Also, I have sent you a private message with more detail, reply provide the required info.

 

Thank you

Deepak

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