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Lightroom mobile app not importing or showing photos

New Here ,
Dec 22, 2019

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I am guessing it was from the latest update,  but I am no longer able to import photos into lightroom mobile and none of the previous photos in lr  albums are showing. (attached pics)  anyone know what might have happened or how to fix? 

 

Screenshot_2019-12-22-18-45-14-66.png

 

Screenshot_2019-12-22-18-45-49-07.png

 

So solved the problem,  turns out my memory card in my phone was somehow corrupt (which is where I was storing pics etc)  I installed a new one and all working again.  Strange that that was what was causing the issue with importing even from my phone but yeah,  all good now since removing that card. 

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Lightroom mobile app not importing or showing photos

New Here ,
Dec 22, 2019

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I am guessing it was from the latest update,  but I am no longer able to import photos into lightroom mobile and none of the previous photos in lr  albums are showing. (attached pics)  anyone know what might have happened or how to fix? 

 

Screenshot_2019-12-22-18-45-14-66.png

 

Screenshot_2019-12-22-18-45-49-07.png

 

So solved the problem,  turns out my memory card in my phone was somehow corrupt (which is where I was storing pics etc)  I installed a new one and all working again.  Strange that that was what was causing the issue with importing even from my phone but yeah,  all good now since removing that card. 

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Problem or error

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5.7K

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Dec 22, 2019 0
Adobe Employee ,
Dec 23, 2019

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Hi there,

 

Sorry that Lightroom on your mobile device is not importing or showing any images. Would you mind signing out of the Lightroom mobile app and signing back in and checking that the app is updated to the latest version?

 

Also, do you see your images on Lightroom Web? Link: https://lightroom.adobe.com/

 

Thanks,

Akash 

 

 

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Dec 23, 2019 0
New Here ,
Jan 29, 2020

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Hi there,

I have a similar problem with imported photos not showing. I have a new phone, so I downloaded the app again, logged in and none of my previously imported pics are showing. When I tried to upload the identical picture (transferred from previous device), it looks like it's importing, but then it says it's a duplicate and it's already in the app (but still not showing). What do I do?  I'm a freemium user only. 

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Jan 29, 2020 0
Adobe Employee ,
Jan 08, 2020

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Hi,

I think the user is a freemium user and won't be able to check on Lightroom Web. As suggested by Akash, you can try first the signing out and signing in. If that does not solves the issue, you can try doing Force Stop the app by going into App Info.

 

Regards,

Abhinav 

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Jan 08, 2020 0
New Here ,
Jan 09, 2020

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So solved the problem,  turns out my memory card in my phone was somehow corrupt (which is where I was storing pics etc)  I installed a new one and all working again.  Strange that that was what was causing the issue with importing even from my phone but yeah,  all good now since removing that card. 

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Jan 09, 2020 0
Adobe Employee ,
Jan 09, 2020

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Good to know. Thanks for reporting the issue. 

 

Happy Editing.

 

Regards,

Abhinav

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Jan 09, 2020 0