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Lightroom mobile captures images in Black & White mode

Community Beginner ,
Oct 28, 2019

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Hi! So my back camera is stuck on taking black and white photos. I have tried resetting stuff and even re downloading the app without any luck. My front camera takes color photos just fine, but the back camera still won't take color photos. The back camera takes color photos on other apps though.

 

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Lightroom mobile captures images in Black & White mode

Community Beginner ,
Oct 28, 2019

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Hi! So my back camera is stuck on taking black and white photos. I have tried resetting stuff and even re downloading the app without any luck. My front camera takes color photos just fine, but the back camera still won't take color photos. The back camera takes color photos on other apps though.

 

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Oct 28, 2019 0
Adobe Employee ,
Oct 28, 2019

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Hi There,

Sorry to hear about this, could you please let us know the version of Lightroom mobile and the mobile device you're working with?

 

Are there any presets applied to the images?

Regards,
Sahil

 

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Oct 28, 2019 0
Community Beginner ,
Oct 28, 2019

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Hei! I am using version 4.4.2 of Lightroom on my Huawei p20 pro. Android version 9. I have tried everything, even checking the photos on my computer. It's only the back camera though, and only when using Lightroom. 

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Oct 28, 2019 0
Adobe Community Professional ,
Oct 29, 2019

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This issue has been widely reported, and Adobe engineers are aware of it. I haven't seen any hint of a fix yet. See this thread, for example, with some posts from Adobe staff:

https://community.adobe.com/t5/Lightroom-for-mobile-Apple-TV/LR-Camera-no-colour-P20-pro/m-p/1057430...

 

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Oct 29, 2019 0
Explorer ,
Nov 05, 2019

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Hi all,

I can confirm exactly the same behaviour with the P20 Pro on EMUI 9.1. Lightroom App is Version 5.0, Nov 3, 2019. This is using Pro or Auto Mode, and either DNG or Jpeg. Front camera works in color, but that is n ot the point here. App is unusable at this point in time.

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Nov 05, 2019 0