Lightroom mobile connecting to existing creative cloud photography plan

Community Beginner ,
Jan 21, 2021

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How do I connect my new Lightroom for mobile app to my existing Adobe creative cloud photography plan?

I have signed in with my creative cloud details but it's not giving me premium benefits on the mobile app. 

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1 Correct Answer

Adobe Employee , Jan 21, 2021
Charlie.D Adobe Employee , Jan 21, 2021
Hi 'Woodsy7777' I do see a valid Photography Plan subscription for you which should provide access to Lightroom.  I know you said you signed in with your expected creative cloud details, but the symptoms you describe point to being signed in with the wrong account.  Pleasee verify once more that you are signed into Lightroom with the same email address that you used to post for help here.   If you need additional assistance, please contact Adobe Support directly. Visit https://helpx.adobe.com/contact.html...

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Adobe Community Professional ,
Jan 21, 2021

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Lightroom Mobile forum so that proper help can be offered.

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Adobe Employee ,
Jan 21, 2021

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Hi 'Woodsy7777'

I do see a valid Photography Plan subscription for you which should provide access to Lightroom.  I know you said you signed in with your expected creative cloud details, but the symptoms you describe point to being signed in with the wrong account.  Pleasee verify once more that you are signed into Lightroom with the same email address that you used to post for help here.

 

If you need additional assistance, please contact Adobe Support directly.

Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option.  

 

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Woodsy7777 AUTHOR LATEST
Community Beginner ,
Jan 21, 2021

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You are right! I seem to have created two accounts. Thank you 😊 

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