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Lightroom Mobile Doesn't import cr3 files

New Here ,
Jul 19, 2020

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hi all!

 

It seems like lightroom mobile doesn't see .cr3 raw files as a supported file anymore. 

 

  • Yesterday (July 18, 2020) i could import .cr3 into lightroom without a problem. But after updating that isn't possible anymore.

 

Is there a fix for this, i don't  have a computer nearby  and really want to edit my photos

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Android, Import and share, Problem or error

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Lightroom Mobile Doesn't import cr3 files

New Here ,
Jul 19, 2020

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hi all!

 

It seems like lightroom mobile doesn't see .cr3 raw files as a supported file anymore. 

 

  • Yesterday (July 18, 2020) i could import .cr3 into lightroom without a problem. But after updating that isn't possible anymore.

 

Is there a fix for this, i don't  have a computer nearby  and really want to edit my photos

TOPICS
Android, Import and share, Problem or error

Views

725

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Jul 19, 2020 1
Adobe Community Professional ,
Jul 26, 2020

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Which device are you using Lightroom on?

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Jul 26, 2020 0
New Here ,
Sep 26, 2020

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I have the same issue with LR Mobile on iPad Pro 11 with latest iOS and LR updates. 
I'm using a card reader and importing directly into LR. CR2's are fine. 

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Sep 26, 2020 0
New Here ,
Sep 30, 2020

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iPad Pro 11" (see my post)

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Sep 30, 2020 0
New Here ,
Aug 04, 2020

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Hello

I have same problem. Cant upload cr3 files from canon r and rp to latest lightroom mobile ether web or app. There is upload failed error. Android 9 stock oneplus 3T

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Aug 04, 2020 0
Adobe Employee ,
Aug 04, 2020

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Hi Maciej P

 

Are you importing RAW from Canon EOS R. If yes please read below article for possible explanation

https://helpx.adobe.com/x-productkb/multi/editing-canon-dual-pixel-raw-cr2.html

 

Canon RP should ideally not show any error. 
However, importing CR3 in general has issue because of Android system limitations. Please read below article for possible solution:

https://helpx.adobe.com/lightroom-cc/kb/unable-to-import-raw-android.html

 

Regards,

Abhinav

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Aug 04, 2020 1
Adobe Employee ,
Aug 04, 2020

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Hi joanverhulst,

 

Since the 5.3.1 release, due to some Android OS compliance requirement, the app allows import of those raw files that can be recognized by the Android OS as images. 

Please read this article: https://helpx.adobe.com/lightroom-cc/kb/unable-to-import-raw-android.html for possible solution.

 

Regards,

Abhinav

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Aug 04, 2020 0
New Here ,
Aug 04, 2020

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Hello, thanks for fast response. Share, add to Lr funkcion helped a lot. Thanks

 Best regards

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Aug 04, 2020 0
Adobe Employee ,
Aug 04, 2020

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Hi joanverhulst,

 

Since the 5.3.1 release, due to some Android OS compliance requirement, the app allows import of those raw files that can be recognized by the Android OS as images. 

Please read this article: https://helpx.adobe.com/lightroom-cc/kb/unable-to-import-raw-android.html for possible solution.

 

Regards,

Abhinav

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Aug 04, 2020 1
New Here ,
Nov 07, 2020

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But the same problem occurs with EOS RP and IOS (14.1) its' not just an Android problem. 

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Nov 07, 2020 0
New Here ,
Aug 05, 2020

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I have the same issue too. I am using Lightroom mobile on my iPad Pro 2020.  The CR3 raw files thumbnails dont show images. Only JPEG files show thumbnails. When I select the Raw files to try to import them from my SD card, an error message appears. The pictures are taken from my new Canon R5.

 

Adobe, please help offer any advice on how to fix this. Thanks

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Aug 05, 2020 1
Adobe Employee ,
Oct 01, 2020

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Hi,

which iOS version are you using?
Does the Photos app show thumbnails for these photos?

Thanks,
Ignacio

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Oct 01, 2020 0
New Here ,
Oct 01, 2020

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I'm having the same or similar problem. Canon EOS RP, raw files, I have the newest IOS update installed. I just bought this camera new, I was on a Sony before. So I'm not sure if I'm dealing with a Lightroom problem but I suspect it to be so. It imports only a handful of the photos I select for import and then gives me the message "some photos could not be copied. you can now safely disconnect the device". Have retried several times.

I need this to work urgently. Help?

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Oct 01, 2020 0