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Lightroom Mobile editing mode reduced quality.

New Here ,
Feb 22, 2020

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When I open an image from the library it appears clear and sharp. When it finishes loading, it becomes soft and blurry. It is frustrating to say the least. How do I know how to edit the image if I'm not seeing the actual image? 

I've tried toggling cloud sync on/off and clearing the cache. I'm using Lightroom Android v5.2.  Can this issue be resolved? Please help. Screenshots attached. 

The first image is the develop mode, second image is when it is loading from library. (you can see the loading circle in the middle of the photo).  The second image is clearly of far greater quality than the first one I'm forced to edit. Of course when I export the photo it looks like the preloaded image. That doesn't help me in develop mode.

Screenshot_20200222-183723_Lightroom-01.jpeg

Screenshot_20200222-183718_Lightroom-01.jpeg

 

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Android, How to, Problem or error

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Lightroom Mobile editing mode reduced quality.

New Here ,
Feb 22, 2020

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When I open an image from the library it appears clear and sharp. When it finishes loading, it becomes soft and blurry. It is frustrating to say the least. How do I know how to edit the image if I'm not seeing the actual image? 

I've tried toggling cloud sync on/off and clearing the cache. I'm using Lightroom Android v5.2.  Can this issue be resolved? Please help. Screenshots attached. 

The first image is the develop mode, second image is when it is loading from library. (you can see the loading circle in the middle of the photo).  The second image is clearly of far greater quality than the first one I'm forced to edit. Of course when I export the photo it looks like the preloaded image. That doesn't help me in develop mode.

Screenshot_20200222-183723_Lightroom-01.jpeg

Screenshot_20200222-183718_Lightroom-01.jpeg

 

Topics

Android, How to, Problem or error

Views

284

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Adobe Community Professional ,
Feb 24, 2020

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Seems srange, it may also be best to post on the following forum which is monitored by the engineering team (this forum is mainly a user to user one with some staff participation):

https://feedback.photoshop.com/photoshop_family/categories/photoshop_family_lightroom_mobile

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New Here ,
Feb 29, 2020

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 Thank you for providing me with the link. I posted there 5 days ago, and still no reply. Is there a phone number I can call? I'm not getting any replies here or any other threads I've posted in.

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