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Lightroom Mobile edits are not syncing to cloud Chromebook

New Here ,
Jan 31, 2020

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Hello,

 

I'm using Lightroom Mobile to do my editing.  I've uploaded my photos just fine.  Then I edit them using Lightroom Mobile on my Android phone.  I've made sure that all edits have been synced before exiting the photo.  When I pull the photo up either on the web or re-open the photo to work on it some more, all the edits disappear and I have to start all over again.  I've made sure that syncing is updated, I've forced a sync. I've double-checked that my album has been synced and backed up and nothing is indicating that I'm going to lose my work.  I use a Chromebook for my primary computer, so the majority of my edits are done on the phone.  In the thumbnail view, on the phone, the edits show up.  Does anyone have anything else I can try?

 

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Lightroom Mobile edits are not syncing to cloud Chromebook

New Here ,
Jan 31, 2020

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Hello,

 

I'm using Lightroom Mobile to do my editing.  I've uploaded my photos just fine.  Then I edit them using Lightroom Mobile on my Android phone.  I've made sure that all edits have been synced before exiting the photo.  When I pull the photo up either on the web or re-open the photo to work on it some more, all the edits disappear and I have to start all over again.  I've made sure that syncing is updated, I've forced a sync. I've double-checked that my album has been synced and backed up and nothing is indicating that I'm going to lose my work.  I use a Chromebook for my primary computer, so the majority of my edits are done on the phone.  In the thumbnail view, on the phone, the edits show up.  Does anyone have anything else I can try?

 

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Adobe Employee ,
Jan 31, 2020

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Hi there,

The edits are not syncing due to connectivity issue, please check the internet connection and make sure that nothing is blocking the Lightroom app to sync the edits onto the cloud.

Regards,
Sahil

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New Here ,
Jun 24, 2020

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same problem here! what programs or apps could be preventing my chromebook from syncing? do you have examples of apps or system settings that I could look into to give me some clues on where to look?

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