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Lightroom mobile images missing after an app crash

New Here ,
Aug 05, 2020

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Hi guys. I've just subscribed to the select feature, being 1 week free trial then payment begins. Immediately after doing so my Lightroom app crashed and after re opening it came back with zero photos. 
anyone here who can assist? 

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Lightroom mobile images missing after an app crash

New Here ,
Aug 05, 2020

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Hi guys. I've just subscribed to the select feature, being 1 week free trial then payment begins. Immediately after doing so my Lightroom app crashed and after re opening it came back with zero photos. 
anyone here who can assist? 

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Problem or error

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Adobe Employee ,
Aug 06, 2020

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Hi there,

 

Sorry that your images are missing from the Lightroom mobile app. 
 
Please note that free use accounts do not sync anything to cloud storage and rely on local storage only.  Still, even after an app crash, all your existing photos and presets should still be there.  However, if you reinstalled the app, or install and sign in on another device, your photos and presets will not exist because they were not synced to cloud storage.
 
If you use iPhone or iPad and back up your device, this help page shows how it may be possible to recover images from your device backup: https://helpx.adobe.com/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing.htm... 
 
Let us know the outcome.
Thanks,
Akash

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