Lightroom mobile isn’t working

[constantinp15748215]

4 days ago I bought the monthly subscription, but the app isn’t working, it‘s Like I haven’t bought anything, how can I solve that?

[Brad Lawryk]

You will have to be a bit more specific when you say the app 'isn't working'. That could mean anything.

[constantinp15748215]

It says that my free trial has expired, I bought it, and I can’t use the premium features

[Brad Lawryk]

Log out and then log back in. Be sure to use the same Adobe ID that you purchased it with.

[constantinp15748215]

it does not work.. when I try to press “restore purchase“ i read something like “impossible to complete the purchase, if The problem persists, contact the support”

[Brad Lawryk]

Actually log out and then back in. If that doesn't work reach out to @AdobeCare on Twitter and they can check your account to see if there is something wrong there.

[greule]

Hi Constantin, could you give it another try. I've just fixed your account from the server-side. Maybe you need to re-sign-in .
With our next prerelease we will release a permanent fix to avoid such situation in the future

Let me know if it works now for you.

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Guido/Lr Mobile QE

[constantinp15748215]

Yes it’s working, thank you very much!

[Delaney5E3C]

GoodMorning! I'm struggling with the EXACT same issue w/ my Lightroom app. I try and restore purchase, and have even tried repurchasing the app but it won't work!! I adore it so much, would you possibly be able to help me??