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Lightroom mobile isn’t working

New Here ,
Apr 17, 2018

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4 days ago I bought the monthly subscription, but the app isn’t working, it‘s Like I haven’t bought anything, how can I solve that?

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Lightroom mobile isn’t working

New Here ,
Apr 17, 2018

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4 days ago I bought the monthly subscription, but the app isn’t working, it‘s Like I haven’t bought anything, how can I solve that?

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Apr 17, 2018 0
LEGEND ,
Apr 17, 2018

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You will have to be a bit more specific when you say the app 'isn't working'. That could mean anything.

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Apr 17, 2018 0
New Here ,
Apr 17, 2018

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It says that my free trial has expired, I bought it, and I can’t use the premium features

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Apr 17, 2018 0
LEGEND ,
Apr 17, 2018

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Log out and then log back in. Be sure to use the same Adobe ID that you purchased it with.

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Apr 17, 2018 0
New Here ,
Apr 17, 2018

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it does not work.. when I try to press “restore purchase“ i read something like “impossible to complete the purchase, if The problem persists, contact the support”

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Apr 17, 2018 0
LEGEND ,
Apr 17, 2018

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Actually log out and then back in. If that doesn't work reach out to @AdobeCare on Twitter and they can check your account to see if there is something wrong there.

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Apr 17, 2018 0
Adobe Employee ,
Apr 18, 2018

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Hi Constantin, could you give it another try. I've just fixed your account from the server-side. Maybe you need to re-sign-in .
With our next prerelease we will release a permanent fix to avoid such situation in the future

Let me know if it works now for you.

-

Guido/Lr Mobile QE

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Apr 18, 2018 0
New Here ,
Apr 18, 2018

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Yes it’s working, thank you very much!

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Apr 18, 2018 0
New Here ,
Sep 03, 2020

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GoodMorning! I'm struggling with the EXACT same issue w/ my Lightroom app. I try and restore purchase, and have even tried repurchasing the app but it won't work!! I adore it so much, would you possibly be able to help me??

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Sep 03, 2020 0