Lightroom mobile new subscription not working

New Here ,
Oct 27, 2019

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Hello all

I am having a very frustrating experience with adobe lightroom mobile subscription. I purchased a new subscription with itunes yesterday but premium features are not working. I have tried restore purchase, signing in and out of apple and adobe id contacted apple support they said to contact adobe and when i contacted adobe they said to contact apple. Please please please someone help me with this issue

thanks

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greule LATEST
Adobe Employee ,
Oct 29, 2019

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Hi. Could you try to sign-in with the adobe-id your are using for this forum. It looks like that this is the one which has the correct subscription applied. Let me know if that helps. - Guido/ Lr Mobile QE

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