Highlighted

Lightroom Mobile not recognizing subscription

New Here ,
Jul 10, 2020

Copy link to clipboard

Copied

I have an Adobe subscription through my job at a University that includes Lightroom Mobile Premium. Our subscription was renewed a few weeks ago and I have been unable to use the premium features and it says "subscription expired". However, the subscription has been renewed and I am able to access all apps on my laptop, but not Lightroom Mobile. When I try to "restore purchase" as reccomended by some, I get an error message. Any insight or help would be greatly appreciated. Thank you! 

Topics

iOS, Problem or error

Views

61

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Lightroom Mobile not recognizing subscription

New Here ,
Jul 10, 2020

Copy link to clipboard

Copied

I have an Adobe subscription through my job at a University that includes Lightroom Mobile Premium. Our subscription was renewed a few weeks ago and I have been unable to use the premium features and it says "subscription expired". However, the subscription has been renewed and I am able to access all apps on my laptop, but not Lightroom Mobile. When I try to "restore purchase" as reccomended by some, I get an error message. Any insight or help would be greatly appreciated. Thank you! 

Topics

iOS, Problem or error

Views

62

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jul 13, 2020

Copy link to clipboard

Copied

Hi!

thank you for reporting this, we are looking into the issue.

Best regards,
Ignacio


Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jul 14, 2020

Copy link to clipboard

Copied

Thank you! Looking forward to what you are able to come up with. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...