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Lightroom Mobile not syncing with the cloud

Community Beginner ,
Mar 18, 2019

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I was in a bar yesterday and had no wifi or mobile service, I took 48 pics with Lightroom Mobile and when I regained service it hasn't been able to sync.

It says the photos are pending synchronization but nothing happens.

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Lightroom Mobile not syncing with the cloud

Community Beginner ,
Mar 18, 2019

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I was in a bar yesterday and had no wifi or mobile service, I took 48 pics with Lightroom Mobile and when I regained service it hasn't been able to sync.

It says the photos are pending synchronization but nothing happens.

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Adobe Employee ,
Mar 18, 2019

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Adobe Employee ,
Mar 18, 2019

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Hi AnthonyRaShane,

Sorry that Lightroom CC on mobile is not syncing images to the cloud. Which version of Lightroom CC mobile app are you using?

Please take a look at the below troubleshooting steps:

  • Sign out and then sign in to the Lightroom CC mobile app. For details, see Activate and deactivate Adobe Creative Cloud apps.
  • Ensure that your Lightroom for mobile app is up to date.
  • Ensure that your are running Lightroom on your desktop and Lightroom for mobile app on the same Internet WiFi network. Syncing is paused over the cellular network, if you've enabled Sync Only Over WiFi in Lightroom app's settings.

Let us know if that helps.

Thanks,

Akash

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Community Beginner ,
Mar 18, 2019

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I just uninstalled and reinstalled and lost the pics... No big deal ...I knew I should have backed em up just figured they were on my phone somewhere. They were good pics too. Lol

Thanks for your help anyway.

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Adobe Employee ,
Mar 19, 2019

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Thanks for the update.

Glad you got it working.

~Akash

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