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Lightroom mobile on IOS carsh & can't export photos after editing

Community Beginner ,
May 18, 2020

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Hello!

i'm using the Lightroom mobile app for iOS on my iPhone (XS max,  IOS version 13.4.1) and past few weeks app crash and freeze.  So I tried to uninstall and reinstall the app. Now another problem emerge,  I can't export pictures to camera roll anymore.

It worked (for the past year) fine until a few weeks ago.  It won't let me export any.

Please help me figure out what's wrong?

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Crash or freeze, iOS, Problem or error

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Lightroom mobile on IOS carsh & can't export photos after editing

Community Beginner ,
May 18, 2020

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Hello!

i'm using the Lightroom mobile app for iOS on my iPhone (XS max,  IOS version 13.4.1) and past few weeks app crash and freeze.  So I tried to uninstall and reinstall the app. Now another problem emerge,  I can't export pictures to camera roll anymore.

It worked (for the past year) fine until a few weeks ago.  It won't let me export any.

Please help me figure out what's wrong?

TOPICS
Crash or freeze, iOS, Problem or error

Views

613

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May 18, 2020 0
Adobe Employee ,
May 18, 2020

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Hello
Does it help to go to the iOS Settings > Privacy > Files & Folders and enable for Lightroom? 

What kind of available storage amount do you have when you check iOS Settings > General > About?

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May 18, 2020 0
Community Beginner ,
May 18, 2020

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Hi,

I went to iOS Settings > Privacy > Files & Folders but lightroom is not on the list but other apps are there. I have 209.5GB avaiable storage amount.

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May 18, 2020 0
Adobe Employee ,
May 19, 2020

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Hi,

Please try to logout and login again once you've verified that no imports or processing of images is running.
You can see it when tapping on the cloud icon.

Thanks,
Ignacio

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May 19, 2020 0
Community Beginner ,
May 20, 2020

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Hi Ignacio,

Here is the message appear " The photo failed to load. There was an issue loading the photo. Error Code T20200121." It appeared when I tried to export my photos after editing.

Thank you in advance.

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May 20, 2020 0
Adobe Employee ,
May 22, 2020

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Hi,

Is it possible for you to edit that/those image/s in Lightroom web i.e. https://lightroom.adobe.com

If you uninstalled the app before it uploaded those images that could be the reason for the error.
How did you import those images by the way?

Thanks,
Ignacio

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May 22, 2020 0
Community Beginner ,
May 30, 2020

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Hi,

I upload my photos via desktop lightroo and sync to my mobile app. Mostly main editing was done on my lightroom desktop version. If I want to upload my photos to IG I used lightroom mobile app for final touch and editing.

Thanks 

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May 30, 2020 0