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Lightroom Mobile Photos All Gone

New Here ,
Feb 25, 2020

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I downloaded Lightroom CC Mobile on my iPad and have been using the free features to edit photos. Today I decided to upgrade to the premium and literally after it loaded, all of my photos were gone. My album section says 0 photos for every section within it.

 

This is the same login, the only difference is now I pay for my subscription through the Apple App Store.

 

Can I get my photos back? I had about 400 in there that I am not sure have been exported off the app onto my device...

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Download and install, iOS, Performance, Problem or error

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Lightroom Mobile Photos All Gone

New Here ,
Feb 25, 2020

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I downloaded Lightroom CC Mobile on my iPad and have been using the free features to edit photos. Today I decided to upgrade to the premium and literally after it loaded, all of my photos were gone. My album section says 0 photos for every section within it.

 

This is the same login, the only difference is now I pay for my subscription through the Apple App Store.

 

Can I get my photos back? I had about 400 in there that I am not sure have been exported off the app onto my device...

TOPICS
Download and install, iOS, Performance, Problem or error

Views

215

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 25, 2020 0
Adobe Employee ,
Feb 26, 2020

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Hi,

whatever you do, do not uninstall the application.
If you have a desktop machine please try out the iTunes file shareing option to avoid loss of the images:
https://helpx.adobe.com/de/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing....

Thanks,
Ignacio

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Feb 26, 2020 0