Lightroom Mobile photos GONE!

New Here ,
Mar 20, 2020

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Hello guys, 

 

The photos I had edited on Lr Mobile on my iPad are gone. Nowhere to be found. Not on the iPad, not on the computer, not even in the bin. GONE. I was moving some files around in my Lr Classic a couple of weeks ago, and I can't help but to think that I might have moved them or deleted them by mistake. Is there a way around this?

 

I would really appreciate some help with this!

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Creative Cloud, File sync

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Adobe Community Professional ,
Mar 23, 2020

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Could you have deleted them fro All Synced Photographs in Classic, thus deleting from the Cloud.

 

Could they be elsewhere in your Classic catalog?

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New Here ,
Mar 24, 2020

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I upgraded to the 7-day free trial on my LR app on the iPhone today, and after it loaded, all of my photos and presets were gone. Please, please, help. 

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Adobe Employee ,
Mar 27, 2020

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Hi Siennade

Upgrading from free usage to a paid subscription should definitely not cause this to happen.  What you describe would only happen if you uninstalled and reinstalled the app before subscribing and syncing your photos, or if you signed into another account by mistake which doesn't sound like the situation here.

 

Please see this help page -- perhaps iTunes can help you recover images from Lightroom if they are still currently on your device. https://helpx.adobe.com/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing.htm...

 

If you had accidentally deleted Lightroom and the images were gone after you re-installed the app, perhaps you have an older iTunes backup of your device that you can restore?  If so, try restoring your device back, and then try the same advice above to see if iTunes can help you recover any images.

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