Lightroom Mobile Photos Gone

New Here ,
Dec 22, 2020

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I was editing my photos on Lightroom Mobile app and decided to subscibe to their app to use the healing tool. Once subscibed, all my photos were gone and the app is like brand new. May I know how can I get back all my edited photos? Please help. Thanks

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New Here ,
Dec 22, 2020

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Btw, I have tried to login back to my account it doesn't work. My account looks like it has been 'restarted'. 

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Adobe Employee ,
Jan 04, 2021

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Hi 'mabelmuffin'

 

I'm sorry for the trouble.  I am not sure how this could have happened -- subscribing is usually smooth and should not reset the app.  

 

As long ass you did not uninstall the app, it may be possible to recover images from the app cache by following the info at https://helpx.adobe.com/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing.htm...

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