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da oggi, nonostante l'abbonamento sia attivo non funziona la versione premium. ho provato a disinstallare, aggiornare, ripristinare l'acquisto ma non va'
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Hi asaa29946167,
Sorry that Lightroom mobile premium features are not working. Could you please let us know which mobile device and version of Lightroom mobile app are you using?
As you mentioned that you've already tried restoring the purchase, reinstalling the app and updated it well but the issue still persists. Could you please check if you're able to log in to Buy Adobe Photoshop Lightroom | Photo editing and organizing software and see if you can use the features.
Thanks,
Akash
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the subscription is active. I use it on iPad 2018
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Hello
I sent you a direct email (a reply to your diagnostic log you sent to us). My message said:
Please sign out of iTunes App Store account in your device settings, and then try ‘Restore Purchase’ in Lightroom.
How:
open iOS Settings > iTunes & App Store, then tap on your Apple ID (user name) and choose Sign Out.
Launch Lightroom, tap the 3-dots button at the top right, then Settings, then your user name. You should see ‘Restore Purchase’ there. Tap on ‘Restore Purchase.” Also, enter your iTunes ID and password when you device requests it.
Does this help? If not, do you see an error message?
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Inviato da iPad
Il giorno 25 giu 2019, alle ore 01:19, Charlie.D <forums_noreply@adobe.com> ha scritto:
Adobe Community
lightroom mobile premium non funziona
risposta da Charlie.D su Lightroom for mobile & Apple TV - Visualizza la discussione completa
Hello
I sent you a direct email (a reply to your diagnostic log you sent to us). My message said:
Please sign out of iTunes App Store account in your device settings, and then try ‘Restore Purchase’ in Lightroom.
How:
open iOS Settings > iTunes & App Store, then tap on your Apple ID (user name) and choose Sign Out.
Launch Lightroom, tap the 3-dots button at the top right, then Settings, then your user name. You should see ‘Restore Purchase’ there. Tap on ‘Restore Purchase.” Also, enter your iTunes ID and password when you device requests it.
Does this help? If not, do you see an error message?
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Hello "asa asa"
Did you see and try the additional suggestion I emailed yesterday:
If it doesn’t work in your current location, can you try again using another internet connection (ie., from a café, from work/home, etc)?
If it still doesn’t work, I wonder if uninstall/reinstall of the Lightroom app might help? If that’s not easy because you will lose local imports/edits, can you export your edited images to your iOS Photos Camera Roll before deleting the app?
Let me know if this works.
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good morning,
I performed its procedure but in the end the screen remains locked as shown in the attached screenshot