Lightroom mobile Premium not working

New Here ,
Feb 23, 2021 Feb 23, 2021

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I'm paying for the subscription, even tried repaying multiple times and every time I go to the app after a day it says I don't have premium but I am paying for premium... how do I fix it

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How to, Problem or error

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Adobe Employee , Feb 25, 2021 Feb 25, 2021
Hi @Chloe5DAD  I see you had an Educational Creative Cloud subscription that was either canceled or is missing payment.  I also see separarate Lightroom Mobile subscriptions for your same account which is redundant -- you should cancel at least one to avoid duplicate charges!   To see your subscription please sign into Lightroom Mobile using the same login ID you used to post for help here.

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Adobe Employee ,
Feb 25, 2021 Feb 25, 2021

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Hi there,

 

Sorry that Lightroom mobile is showing trial expired even after you've purchased the app.

 

Would you mind checking the below soulutions and let us know if that helps?

 

 

Let us know if that helps.

 

Thanks,

Akash

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Adobe Employee ,
Feb 25, 2021 Feb 25, 2021

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Hi @Chloe5DAD 

I see you had an Educational Creative Cloud subscription that was either canceled or is missing payment.  I also see separarate Lightroom Mobile subscriptions for your same account which is redundant -- you should cancel at least one to avoid duplicate charges!

 

To see your subscription please sign into Lightroom Mobile using the same login ID you used to post for help here.

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