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Lightroom mobile/ premium not working

Community Beginner ,
Dec 30, 2017

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Hello, I bought premium for Lightroom mobile and it not working I’ve tried everything and I still can’t fix it please help

I'm sorry for the inconveniences. Pease let me know in case you still have problems to get access to the premium features. What I've heard from our entitlement service dev is that your accounts should be fixed. -Guido/ Lr Mobile QE

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Lightroom mobile/ premium not working

Community Beginner ,
Dec 30, 2017

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Hello, I bought premium for Lightroom mobile and it not working I’ve tried everything and I still can’t fix it please help

I'm sorry for the inconveniences. Pease let me know in case you still have problems to get access to the premium features. What I've heard from our entitlement service dev is that your accounts should be fixed. -Guido/ Lr Mobile QE

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Dec 30, 2017 0
Adobe Community Professional ,
Dec 31, 2017

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Hi, guess you have tried pressing the LR logo (top left) and then select restore purchases (if it is there).

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Dec 31, 2017 0
Community Beginner ,
Dec 31, 2017

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yes I have tried and it says “unable to process purchase“ and “you are currently subscribed“.

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Dec 31, 2017 2
New Here ,
Dec 31, 2017

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Me Too Bro So dispointed

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Dec 31, 2017 0
Adobe Employee ,
Jan 03, 2018

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I'm sorry for the inconveniences. Pease let me know in case you still have problems to get access to the premium features. What I've heard from our entitlement service dev is that your accounts should be fixed. -Guido/ Lr Mobile QE

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Jan 03, 2018 1
New Here ,
Jan 03, 2018

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I have the same probleme (( I tried many things but nothing help.

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Jan 03, 2018 0
New Here ,
Jan 05, 2018

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Thank you

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Jan 05, 2018 0
New Here ,
Jan 15, 2018

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I have the same problem too please help

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Jan 15, 2018 0
New Here ,
Jan 15, 2018

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Hello my lightroim accking still not working after I purchased please help me

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Jan 15, 2018 0
greule LATEST
Adobe Employee ,
Jan 15, 2018

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Please give it a try again your entitlement issue should be fixed. Let me know your results, maybe you need to re-sign-in. - Guido/ Lr Mobile QE

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Jan 15, 2018 0
New Here ,
Dec 31, 2017

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Same problem here. Tried logging out and logging back on. Zero success.

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Dec 31, 2017 1
New Here ,
Jan 06, 2018

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I have the same problem. It wont restore purchases either.

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Jan 06, 2018 0