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Lightroom mobile presets and images missing on new phone

New Here ,
Sep 02, 2020

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I got a new phone, logged into Lightroom and all of my over 1,000 photos and tons of presets are gone.. all of it. I've tried chatting with 3 people now on the website, and they were no help. 

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Presets or profiles, Problem or error

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Lightroom mobile presets and images missing on new phone

New Here ,
Sep 02, 2020

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I got a new phone, logged into Lightroom and all of my over 1,000 photos and tons of presets are gone.. all of it. I've tried chatting with 3 people now on the website, and they were no help. 

Topics

Presets or profiles, Problem or error

Views

45

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Sep 02, 2020

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Hi there,

 

Sorry that your images and presets in Lightroom are missing on your new phone. 

 

Please let us know the version of Lightroom you are using along with the device (operating system) you are using it on. Do you see your presets and images on Lightroom Web

 

Are you using the free version of Lightroom mobile? If yes, the presets are stored locally on the mobile device & re-installing them may have removed the data related to the app. You can try restarting the mobile device to check if that helps.

 

Thanks,

Akash

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Adobe Employee ,
Sep 07, 2020

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Do you have a iOS backup created from your previous phone? If so, you could restore from backup on your new phone. Hope this helps -Guido / Lr Mobile QE

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