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Lightroom Mobile Presets

New Here ,
Jan 30, 2020

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I recently upgraded my iPhone and when I redownloded and signed into my Lightroom app, all my photos and presets disappeared. I am less worried about the photos and more concerned with the presets. Is there any way to get the presets back? 

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Presets or profiles, Problem or error

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Lightroom Mobile Presets

New Here ,
Jan 30, 2020

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I recently upgraded my iPhone and when I redownloded and signed into my Lightroom app, all my photos and presets disappeared. I am less worried about the photos and more concerned with the presets. Is there any way to get the presets back? 

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Presets or profiles, Problem or error

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207

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Jan 30, 2020 0
Adobe Employee ,
Jan 30, 2020

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Hi there,

 

Sorry that your images and presets from Lightroom mobile app have disappeared after you upgraded your iPhone. 

 

Would you mind checking the Lightroom Web if these images are accessible there? Link: https://lightroom.adobe.com/

 

Thanks,

Akash

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Jan 30, 2020 0
New Here ,
Jan 30, 2020

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Would i be able to get my presets there too? That is what I am more concerned about. 

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Jan 30, 2020 0
greule LATEST
Adobe Employee ,
Jan 31, 2020

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When you work with Lr as a free customer it's crutial to not re-install the app. Otherwise you will loose the data, since nothing was stored in the Lr cloud. When you update to a new phone you should restore your phone from a back-up of your previous phone version. With that you will transfer+preserve the Lr data. Hope this helps, - Guido/ Lr Mobile QE

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Jan 31, 2020 0