Two days ago I was on a road trip and used the time to go on my Lightroom Mobile app and start organizing my 962 photos in "All Photos" into albums. I was not on wifi, so none of this was being simultaneously synced. I sorted probably 2/3rds of my images when all of a sudden I was no longer able to access images in "all photos". The photos which I already organized into albums are there, and I can see them when I open the album. But, when I go to the generic "all photos" album at the top, nothing loads, there is just a spinning wheel. If I go into one of the albums I was using to organize photos and attempt to add photos to it, if I click on "all photos" there is nothing there. Since being home, I have checked my desktop and all of the albums I created haves synced perfectly except for three photos which will not sync, I doubt this has anything to do with my "All Photos" problem, but I thought I would mention it.
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Could you send us a Lr Mobile diagnostic log which can be triggered when you open up the Lr Mobile settings via the top left Lr-icon and then navigate in to the Help&Support section and long-tab "Access our Support Forum"-entry, a diagnostic log will be generated and attached to your local mail client. Hope this helps to get a clue about your issue. In addition could you try a force restart of the app to see if that helps regarding your "App Photos"-issue
I’ve navigated here through the app and the “Access our support forum.“ I am unsure how to access my diagnostic log now. Thanks for your help!
I have done a forced restart multiple times without success. I have also checked to ensure my Lightroom App and iPhone are up to date. I have also tried restarting my iphone.
Have you tried to tab on the “Access our support forum.“ for approx 2-3 seconds. A "Generating diagnostic log"- notification will come up. Hope this helps. -Guido
Thanks! Yes it came up and I sent the email to the automatically generated address.
I’ve got the same problem for almost a week now. I was on hold with you people for over 2 hours only to be disconnected. Do you people really offer help??? About to cancel my subscription. This is rediculous
Did you ever find a solution to this? I’ve been having this problem for a long time
This is a pretty old thread (almost 2 years) so you might have been better to create a new one. But as long as you’re here, please list your device model, OS version, and LR Mobile version. You may need to generate a diagnostic log as described above. Please provide the info, and perhaps Adobe’s greule will drop in back here to have a look.
Thanks Mike. I posted the question here because I noticed the original question was never answered, but I'm happy to start a new thread if it's necessary.
I don't see a way to attach the log file using the forum's regular/advanced editor. Is there a particular segment of the log file that would be helpful? Or would you/greule prefer that I paste the whole thing here?
When you generate the log, I believe it has en email address automatically generated for sending by email.
(edit) When I tried, it opened my email and attached a zip file, and the To: address was already filled in. Still, Guido ( greule ) will probably need to know to look for it on his side.
Guido, I hope you can jump in here to investigate.
A send-to email is generated but how will that link to this forum post? Or do you mean to say I should resubmit my concern via that email with the log attachment?
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Hi Omeed. Could you send out a diagnostic and add as a reference to this forum -thread.
A Lr Mobile diagnostic log can be triggered when you open up the Lr Mobile settings via the top right 3-dot menuand then navigate in to the Help&Support section and long-tab (about 3 sec) "Access our Support Forum"-entry and a diagnostic log will be generated and attached to your local mail client. Hope this helps to get a clue about your issue. - Guido/ Lr Mobile QE
I sent the e-mail but no one ever got back to me