Lightroom Mobile "The SSL certificate authority is not trusted"

New Here ,
Oct 31, 2020 Oct 31, 2020

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I recently migrated all of my Lightroom data over to a student version provided by my University. When I try to use this new account on Lightroom Mobile I was given the error code "An error occurred while authenticating. The SSL certificate authority is not trusted." 

Im not sure what could cause this besides maybe restrictions on the schools end?

If anybody knows a solution to this issue please let me know. I use the mobile version frequently for on the go edits and mobile exports. 

 

Thanks,

Sean 

TOPICS
Bug, FAQ, Import and share, Performance, Problem or error

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New Here ,
Dec 29, 2020 Dec 29, 2020

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Will anybody reply to this? I have been having the exact same problem since early December. The only difference is that I have been using this Uni account for just about a year now and I had to reset all my auto-logins. Now, I can't get in and I used Lightroom mobile EVERY DAY. I've been having to run my photos through Google Drive to get access to select photos. Can we fix this soon?


{Moved from Lightroom Cloud to Lightroom Mobile Forum by Moderator} 

 

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New Here ,
Jan 14, 2021 Jan 14, 2021

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I am having the SAME EXACT issue.

 

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New Here ,
Jan 22, 2021 Jan 22, 2021

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I have exact same problem. I couldn't find the solution anywhere. 

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Adobe Community Professional ,
Jan 23, 2021 Jan 23, 2021

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Moved to the Lightroom Mobile forum as there is slightly more staff interaction.

 

 It ma be best to also post on the following forum, which is monitored by the engineering team:
https://feedback.photoshop.com/photoshop_family/categories/photoshop_family_lightroom_mobile

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Adobe Employee ,
Jan 25, 2021 Jan 25, 2021

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Any issues with a Federated login needs to be communicated to your IT department.
They are the ones that can confirm on which side this issue occurs so that they can contact Adobe about it.

In case this would be a bug on the app side, please let us know what device and OS version you are using.

Thanks,
Ignacio

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