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Lightroom mobile renewed subscription won’t work

New Here ,
Jan 23, 2020

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My monthly subscription for Lightroom expired, but I've renewed the subscription yet I'm still getting the expired subscription error when going to edit my photos. 

{Moved from Lightroom Cloud to Lightroom Mobile Forum by Moderator} 

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Lightroom mobile renewed subscription won’t work

New Here ,
Jan 23, 2020

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My monthly subscription for Lightroom expired, but I've renewed the subscription yet I'm still getting the expired subscription error when going to edit my photos. 

{Moved from Lightroom Cloud to Lightroom Mobile Forum by Moderator} 

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Jan 23, 2020 0
Adobe Employee ,
Jan 23, 2020

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Hi there,

 

Sorry that Lightroom mobile subscription says its expired even after you've renewed it. If you're using an iOS device, would you mind restore the purchase as mentioned in this article? Link: https://helpx.adobe.com/in/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html

 

If on an Android device, sign out of the Lightroom app and then sign back in. 

 

Thanks,

Akash

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Jan 23, 2020 0
New Here ,
Apr 09, 2020

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I have the same issue even though my subscription is renewed, it says is not updated 

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Apr 09, 2020 0
Adobe Employee ,
Apr 10, 2020

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Sorry for the trouble.  Is this fixed now?   Please ensure your app store method of payment is current.  Otherwise, you might try this Restore Purchase help: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html 

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Apr 10, 2020 0
Adobe Employee ,
Apr 14, 2020

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Hi again 'kubrag37722159'

We are truly sorry for the difficulty you've experienced, and believe we have now resolved the issue. Please let us know if you are still not able to access Lightroom Premium service.

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Apr 14, 2020 0
New Here ,
Sep 30, 2020

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Hi! I am having the same issue. I have logged out and logged back in and still keep being told my subscription has expired despite Apple telling me I am already subscribed. This is for Lightroom on Mac. 

 

My adobeid is [edited by moderator for privacy]

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Sep 30, 2020 0
Adobe Employee ,
Oct 01, 2020

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Hi Nolon

I see a valid subscription for your account.  Is this working better for you now?

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Oct 01, 2020 0
New Here ,
Oct 04, 2020

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hi 

i renewed already my lightroom but i always appear like havnt renew , and i cant use it , hope it fix soon,

thanks

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Oct 04, 2020 0
Adobe Employee ,
Oct 05, 2020

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Hi Daffunx

I see a valid Lightroom Mobile subscription for you.  Is this now working OK for you?  If not, please confirm you are signed in using the same email address you used for the forums here.

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Oct 05, 2020 0
New Here ,
Oct 20, 2020

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Hello, I am getting the same problem. My subscription expired but I've paid and restarted it again. It shows as expired on the app and can't edit anything although on payments it looks all up to date and running.

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Oct 20, 2020 0
greule LATEST
Adobe Employee ,
Oct 21, 2020

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Hi Natalia5CB6

I see an active subscription applied to the same adobe-id which you are using for this forum. Could you double check try to sign-in with the same Id. Hope this helps, Guido/ Lr Mobile QE

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Oct 21, 2020 0
Adobe Employee ,
Jan 27, 2020

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I've just had a look and seems that you need to sign-in with the Adobe-id which you use for this forum. This is the one which has a correct subscription status applied. Hope this helps - Guido/ Lr Mobile QE

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Jan 27, 2020 0
New Here ,
Oct 10, 2020

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Hello!

 

i am experiencing the exact same problem. Apple says (also got an invoice) that i am subscribed but Lightroom says that i am not.

 

Can you please have a look at it? 

i can also attach the invoice if needed.

 

thanks! 

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Oct 10, 2020 0
Adobe Employee ,
Oct 12, 2020

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Hi Rolfie013

I see a valid subscription for the email address you used to post on the forums.  Is this now working ok for you?  If not, does it help to relaunch the app, sign out and back in, etc?

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Oct 12, 2020 0
New Here ,
Oct 20, 2020

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Hello!

 

yes it is working now! Thanks for the help although i couldn't use the app for quite a time therefore i would be really happy if i got a compensation in a form of voucher or one month of free Lightroom. 


thanks for your cooperation 

 

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Oct 20, 2020 0